Microsoft Technology Licensing, LLC

Neil Cruz Pomerleau

Jeffrey William Pasternack

Jia Liu

Haowen Ning

Pujita Mathur

Arya Ghatak Choudhury

Howard Mario Narvaez

Kelly K Hosokawa

Yizhou Pan

Ryan A Espiritu

Ngoc M Vu

Christian Wilhelm Kurt Byza

Akshaya Subbaraya Bhat

Methods are presented for classifying responses to communications. One method includes presenting, in a first user interface (UI), a message from a sender to a recipient requesting a response. The first UI includes response options of a first classification, a second classification, and an entry field for entering a free text message. Another operation is for receiving a recipient response with a selection of: (a) the first or the second button and (b) the free text message entered in the text entry field. The method further includes generating a featurized recipient response based on the free text message and the selection. An acceptance machine-learning (ML) model calculates a classification value of the recipient response from a set of possible classification values based on the featurized recipient response. The method further includes presenting, in a second UI for the sender, an indicator for the message and the calculated classification value.

Communication response analyzer

Growing community of inventors

Mountain View, CA, United States of America

Neil Cruz Pomerleau