International Business Machines Corporation

Neha Shah

Jignesh K Karia

Mukundan Sundararajan

Vishal Awal

Pankaj Satyanarayan Dayama

Shilpa Shetty

Jitan S Chandanani

Arindam Dasgupta

Dayama Pankaj Satyanarayan

Rahul Hundet

Sudip Dutta

Suman Das

Pankaj Verma

A condition resolution system is provided for facilitating resolution of a condition for an entity. The system obtains an indication of a condition to be resolved for the entity, groups the entity with one or more other entities into a group of entities, and ascertains one or more options for resolving the condition using the condition to be resolved and option-related data associated with entities of the group of entities. The condition resolution system further evaluates the one or more options to select an option to resolve the condition for the entity, and determines a risk score for the selected option for resolving the condition. The risk score is based on one or more risk factors, and based on the risk score being acceptable, the system initiates an action based on the selected option to resolve the condition for the entity.

Condition resolution system

A method, computer system, and a computer program product for message directing are provided. A first computer receives a registration of members organized into a first closed group hierarchy. The first computer receives a notification of a sensed change of an element in an environment of the first closed group hierarchy. The first computer receives a first message from an external device. The first message relates to the changed element. The first computer selects a first member of the first closed group hierarchy for receipt of the first message. The selecting is based on message routing guidelines established for the first closed group hierarchy. In response to receiving the notification of the sensed change, the first computer transmits the first message to the selected first member of the first closed group hierarchy.

Routing preference based communication to a closed group hierarchy

Promotional offers are offered to telecom subscribers in roaming network areas by recording promotional preferences of subscribers for receiving promotional calls, forwarding subscriber information from a local network telecom service provider to a roaming network service provider, and measuring with the roaming network telecom service provider the subscribers that are present within a roaming network geography. The subscribers can then be ranked by their duration within the roaming network geography, and promotional pools can be generated for the subscribers within the roaming network based on their preferences. Promotional offers can then be matched to the subscribers in the promotional pools based using the ranking of subscribers and the promotional preferences.

Matching promotions to telecom user preferences using artificial intelligence

Message delivery in cellular roaming scenarios involves a user device activated with a home telecommunications service provider (TSP) that provides cellular service to the user device. The user device is located in a remote location and the user device is activated with a remote TSP providing roaming cellular service to the user device in a remote location on a cellular network of the remote TSP. A process includes, based on the user initiating a transaction with a remote application server that requires user authentication based on delivery of a transactional text message, receiving from the remote application server the transactional text message, encrypting the transactional text message to produce an encrypted transactional text message, and forwarding the encrypted transactional text message to the remote TSP for delivery as a short message service (SMS) text to the user device in the remote location via the cellular network of the remote TSP.

Message delivery in cellular roaming scenarios

Promotional offers are presented to users by tagging users of the services with the user preferences. Promotional offers are received from vendors. The vendors are classified as being in a home area or roaming areas for the services. The users are tracked through movement of a device for the user that is receiving the services to determine whether the user is in the home area or the roaming areas. Promotional offers from the vendors are matched to the user preferences according to the tagging of the users, wherein the promotional offers are from the home area of the home network or the roaming area of the roaming network.

Matching regional promotions to telecom user preferences using artificial intelligence

A method, system, and computer program product for consent and content template mapping are provided. The method identifies a content type within a content template. A set of content categories is identified that is associated with the content type. One or more consent templates are identified as associated with one or more of the content type and the set of content categories. The content template is mapped to the one or more consent templates to generate a consent template graph. The method provides a multimedia message to a user based on a consent template associated with the user and the content template.

Consent to content template mapping

Origin information for promotional calls is provided by recording caller numbers for parties making the promotional calls; and receiving subscriber numbers for receiving the promotional calls. The subscribers numbers are stored in a database that also includes approved content for the promotional calls to be received by the subscriber. Caller numbers and approved content are matched for the subscriber with a call scrubber including a disturbed ledger. The distributed ledger recording a caller designation attached to the caller numbers indicative of a type for the promotional call. A promotional call is received by the subscriber. The caller identification for the subscriber indicates both the caller numbers and the caller designation that is indicative of the type for the promotional call.

Identifying caller details for promotional voice communication

A method, system, and computer program product for implementing mobile device roaming optimization is provided. The method includes receiving a selection for services associated with a first mobile device provider for activation during travel to a location associated with mobile device roaming attributes with respect to a mobile device of a user. A blockchain structure and a hash masking sensitive data of the user are generated. It is detected that the user and mobile device have traveled to the location and access to the blockchain structure is enabled. Roaming usage attributes of the mobile device are determined. Subsequently, operational functionality of the mobile device at the geographical location is enabled via roaming usage of a network of the second mobile device provider and second hash of consumption related information compliant with data residency is transmitted to the first mobile device provider to facilitate resolution of disputes across entities.

Mobile device roaming optimization and operation

Embodiments are disclosed for a method. The method includes generating a zero-knowledge proof that proves that a hash of the scrubbed plurality of mobile telephone numbers is computed correctly in response to a complaint about a message. The method also includes generating a zero-knowledge proof that proves that the message maps to the specific template identifier in response to a complaint about the message.

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Kolkata, India

Neha Shah