Salesforce Com, Inc.

Microsoft Technology Licensing, LLC

Neeraj Ahuja

Tyler Ziemann

Susan S Levine

Roojuta Lalani

Minh Nguyen

Simon Y Wong

David Robert Shutt

Evan Michael Moses

Jasjit Singh Grewal

Tyler Shopshire

Gene Rivera

Jeremy M Kolpak

Charandeep S Tatlah

Ceren Sakizli

Kavya Murali

Sudhakara Reddy Peddi

Karthik Shankar

Zhou Zhou

Geri Rebstock

A method in a database system is disclosed. The method comprises generating a task template object from a platform entity with polymorphic lookup capability that can map to multiple tenant domains wherein the task template object contains one or more task completion storage records for storing task-specific information, converting the task template object into a work-type object by storing task-specific information in the one or more task completion storage records wherein the work-type object comprises a work-type object identifier (ID), a first record for recording the database ID of one or more work order objects mapped to the work-type object, and a first task completion storage record for storing a first type of task-specific information. The method further comprises generating a work order object for a task and providing the work order object with access to the task-specific information by linking the work-type object to the work order object.

System and method in a database system for creating a field service work order

Disclosed are some implementations of systems, apparatus, methods and computer program products for facilitating data migration. Data migration is customizable according to user-specified data formats. A data migration system monitors the data migration process and automatically retries data migration tasks that have failed. In addition, the results of data migration are reversed according to detected threshold conditions.

Data migration system

A method for providing access to a data item in a multi-tenant database system is disclosed. The method comprises storing a data item as a first data object in a first tenant domain in the database system wherein the data item comprises a knowledge-based item and the first data object has a first data object identifier (ID). The method further comprises generating a platform object with polymorphic lookup, storing database ID information for the data item in the platform object, the database ID information for the data item including the first data object ID, providing a first entity in a second tenant domain with access to the data item by linking the platform object to a first tenant-specific object accessible by the first entity, and providing for display in a user interface a link that is mapped to the data item via the platform object and the first tenant-specific object.

System and method in a database system for sharing a data item with an entity in another tenant domain

A method for technical field service inventory management has been developed. A software platform manages product inventory for use by a field service technician. The platform creates objects for a work order, a product required, a location, an address/appointment, a product item, a product item transaction and a product item consumed. The product item consumed object is used to automatically update the status of product inventory as the product is used by the field service technician.

Technical field service inventory management

A system and method for providing features in a database system. In one embodiment, a method includes receiving, from a user, a request for a feature, where the feature is a functionality of the database system. The method further includes upgrading the database system, where the upgrading includes one or more provisioning steps that are based on the request from the user.

Providing features in a database system environment

Performing an upgrade in a multi-tenant database system environment

In a method, system, and computer-readable medium having instructions for customizing standard formula fields, at least a portion of a formula is received for a standard database field of a standard database entity in a multi-tenant database and the standard database entity is used by a plurality of tenants, a date range is stored for maintaining at least the portion of the formula, information on one or more variables of the formula is received, a value is calculated for the standard database field with at least the portion of the formula and information on the one or more variables of the formula and one or more database entities depend on the value for the standard database field, and the value is stored for the standard database field.

Customizing standard formula fields in a multi-tenant database system environment

In a method, system, and computer-readable medium having instructions for providing a quote template in a multi-tenant database system, information on a selection of a first database object is received for use in creation of a document template, representations for one or more database fields related to the first database object are displayed on a user interface and a database field related to the first database object has a database field of the first database object or a second database object related to the first database object and a representation of the database field may be selected on a layout for one or more documents that can be created with the document template, information is received on the layout of a document to be created with the document template and the layout of the document template has one or more selected database fields related to the first database object, and rendering information is generated for the document with information on the layout in the document template in a target format.

Providing a quote template in a multi-tenant database system environment

Methods and systems are provided for synchronizing field values in transient data objects, such as JAVA&#xae; objects, before saving a transaction to a database. A dependency from one data object to another data object is detected, and changes which affect the second data object's fields through the dependency are flowed through to the second data object. This is performed between each step of a multistep save process, such between triggers, validation rules, workflows, and the final committing of data to the database.

Synchronizing field values in an on-demand database prior to committing a change

Technologies are described herein for governing access to a computing resource. A proxy receives a request to access a computing resource. In response to the request, the proxy determines whether the request can be granted without consulting a governor for the computing resource. If the request cannot be granted without consulting the governor, the proxy transmits the request to a broker. The broker, in turn, transmits the request to a governor for the computing resource. The governor determines whether the requested access to the computing resource should be granted. The governor generates a response to the request and transmits the response to the broker. The broker, in turn, transmits the response to the proxy. The broker may also request notifications from the governor.

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Fremont, CA, United States of America

Neeraj Ahuja