Verizon Patent and Licensing Inc.

Neer Gupta

Frank Albert McKiel, Jr

A device is configured to identify an emergency call from a user device, determine that the user device is to be connected on a video call, and obtain first video call information associated with the user device, where the first video call information includes information that permits the video call to be established. The device is configured to receive emergency information associated with the emergency call, and to identify an emergency guidance device to which the user device is to be connected via the video call. The device is configured to obtain second video call information associated with the emergency guidance device, where the second video call information includes information that permits the video call to be established, and to provide information to connect the user device and the emergency guidance device via the video call, based on the first video call information and the second video call information.

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Martinsville, NJ, United States of America

Neer Gupta