Tata Consultancy Services Limited

Neelam Bansal

Veena Sadashiv Deshmukh

Mudit Dhagat

Sudha Vvl Kancharla

Upendra Vijay Sabnis

Rahu Ramesh Kelkar

fSystems and methods for infrastructure support optimization are described. The system includes an authorization module to verify a user, based on authorization rules, to provide access to the user to one or more infrastructure elements, and obtain ticket attribute data from a ticketing system, based on the verification, where the ticket attribute data comprises a plurality of attributes associated with a ticket to be resolved by the user. The authorization module also receives a support action, to be performed on the infrastructure element to resolve the ticket, where the support action includes at least one of an operation to resolve the ticket, and a standard support service. Further, the system includes a log generation module to append the support action to an operation log with corresponding ticket attribute data.

Growing community of inventors

Maharashtra, India

Neelam Bansal