Siemens Information & Communication Networks, Inc.

Siemens Business Communication Systems, Inc.

Other

Rolm Company

Siemens Information

Communication Networks, Inc.

Neal J King

Michael Sassin

Matthew T Dean

Eli Jacobi

Peter J Kozdon

Wilhelm Mueller

Naser Sheikhzadegan

William Joseph Beyda

Markku Korpi

Ernst Horvath

Christoph A Aktas

Joseph Budziak

Henry Shih Chuan Wu

Robert Joseph Levay

Jackson Hsi Yung Chow

A system and method for supporting an interactive decision tree with placeholder capability include an interactive decision tree-based expert unit with an input enabled to receive user data that includes a user identification and with an output enabled to transmit system data. A memory is connected to the expert unit for storing the system data. Optionally, the user memory stores the identification and an associated decision tree node identifier representing a node in the decision tree visited by a user prior to termination of a communications link between the expert unit and the user. A device is provided for accessing the decision tree node identifier from the memory utilizing the associated user identification, so that a connecting device can automatically connect the user to a node within the decision tree based solely upon the user identification. Alternatively, the decision tree node identifier is transmitted to the user. Upon reconnecting to the expert unit, the user transmits the node identifier to the expert unit to reconnect to the decision tree at the node represented by the node identifier.

Method and system for supporting a decision tree with placeholder capability

A user interface is organized using different personae. When in a master persona mode, a user is provided access to a full list of contacts and to a full set of data files. When in a first alternate persona mode, user access is provided to only a first subset of the full list of contacts and to only a first subset of the full set of data files.

Organizing a user interface using different personae

The present invention relates to a call forwarding system for forwarding telephone calls to a target telephone not having a direct dial number. The call forwarding system includes an intelligent forwarding unit for storing a forwarding direct dial number and the extension number for accessing the target telephone and for connecting the received forwarded call to the target telephone, a voice response unit including a DTMF decoder for receiving the forwarded telephone call and for decoding the extension number of the target telephone. A call connecting unit directly connects the in-coming telephone call to the target telephone.

Method for forwarding a call to a telephone behind a key telephone system

A method and apparatus for implementing coordination of radio equipment. The apparatus may be used with any apparatus that is to be rendered inactive outside of a predetermined geographic area. The apparatus is equipped with a receiver for receiving a radio signal on a beacon frequency and for generating an enabling signal indicative of the presence of the radio signal. In the absence of the enabling signal, the apparatus is prevented from operating. The present invention is particularly well suited for providing coordinatible radio transmitters. The beacon signal is sent from an antenna in the geographic area in which the apparatus is permitted to transmit. The beacon signal includes a code which must match a code stored in the apparatus. In one embodiment of the present invention, the beacon signal also includes an authentication signature to prevent fraudulent beacons from improperly enabling equipment.

Method for coordinating the operation of mobile equipment

A system and method for providing directory information with a call completion feature includes a data network server located on a data network for establishing a connection between a first communication device and a second communication device. The network server is configured to transmit a search command signal in response to a search command request and to transmit an establish-connection command signal in response to an establish-connection request, the establish-connection command signal being necessary to establish the connection between the first and second communication devices. A database is connected to the network server and is configured to transmit a first telephone number to the server in response to the search command signal. In a preferred embodiment, the establish-connection command signal is transmitted to a computer connected to the server, causing the computer to dial the first telephone number, thereby establishing the connection between the first and second communication devices. In another preferred embodiment, the establish-connection command signal is transmitted from the server to a telephone switch, causing the telephone switch to establish the connection between the first and second communication devices. In alternative embodiments, the system may be implemented over an internet protocol (IP) telephony connection or via any known network.

Telephone directory information system with call placement capability

A mobile station for transmitting a mobile radio signal to a base station has a memory device in which a number of available applications are stored which can relate to different &ldquo;carriers,&rdquo; i.e., mobile radio network systems or service providers within a single mobile radio network. A selection device of the mobile station calculates expected charges for a desired connection for each of these applications which are being considered for the transmission connection. Based upon the calculations, the most cost-efficient application for the desired transmission is selected. The actual transmission of the communication data for the base station is then carried out on the basis of this application.

Mobile station having a cost-efficient call management method and system

A method for communicating location-specific messages includes storing a library of such messages within a portable device having a capability of randoly accessing the messages. Each location-specific message has a content that is related to a particular geographical location within a facility. At each of the geographical locations, there is a device-readable identification of an identifier for each location-specific message relating to that geographical location. In the preferred embodiment, the identifier is transmitted to the portable device wirelessly. Also in the preferred embodiment, the message library is contained on a recording medium that facilitates automated random access, such as a compact disk, and the portable device is a personal digital assistant (PDA). In an application of the method, map information may be prerecorded and supplemented or complemented with time-dependent information downloaded from a source. The fixed map information and the time-dependent information may then be accessed to locate a particular site specified by the time-dependent information. For example, the map information may include gate locations within an airport and the time-dependent information may include flight arrival and departure times.

Device and method for communication location-specific messages

A method and apparatus for remotely updating a portable calendar includes a receiver for receiving a first wireless data transmission which includes a proposed scheduling update to the calendar. A memory provides storage for data comprising the calendar. A display which is responsive to the receiver displays a graphical representation of the calendar and the proposed scheduling update. A user interface, such as a set of keys of a keypad or an alternative input device, is configured to transmit control signals to a processor in response to manipulation of the interface by the user. The processor is connected to the memory to execute a calendar control program and is configured to effect a scheduling update in response to a control signal received from the user interface. A preferred embodiment of the invention provides a transmitter for transmitting a second wireless data transmission in response to the proposed schedule update, the second transmission including either a scheduling update acceptance, a scheduling update rejection, or a rescheduling proposal.

System for user to accept or decline updating a calendar remotely with a

A system for automatically storing a message comprises a first telecommunication device for transmitting and/or receiving an audio message to a second telecommunication device. Both devices are coupled through a first network for transmitting and receiving telephone calls. A first data processing system with a speaker dependent data base and a second data processing system are provided, both are coupled through a second network for data communication. The first data processing system is coupled with the first telecommunication device and the second data processing system is coupled with the second telecommunication device. At least the first data processing system has a speech recognition system, the second telecommunication device has a control unit which generates a signal after receiving the audio message from said first telecommunication device and has a compare unit. Upon generating the signal the second data processing system converts the audio message into digital data and the compare unit compares the size of the digital data with the size of the data base, whichever is smaller is sent to the other data processing system, which converts the digital data into a text file.

Speech and text messaging system with distributed speech recognition and

A routing method for an information distribution system, such as an automatic communications distribution system, allows substantial content freedom in the formulation of a message to the system. The messages are converted to a computer-searchable format and are subjected to content analysis to identify skills advantageous to responding to the messages. In one application, the incoming message is a facsimile transmission that is converted to computer-generated text information using an optical character recognition module. The freeform incoming message may also be a voice mail message converted using speech recognition techniques, or may be a video transmission, electronic mail or a Webpage referral. In an application of the method and system that includes a response from an agent of the system, resume data indicative of proficiencies of the agents with respect to skills advantageous to processing the communications are correlated with the identified desired skills for a particular incoming communication. Based upon the correlation, the incoming communication is routed to the appropriate agent.

Apparatus and methods for responding to multimedia communications based

A calendar system within a telephone system includes an interface for obtaining information from a calling party, calendar data which includes a calendar for a called party, and an agent. The agent, in response to a request to schedule a telephone call with the called party, searches the calendar of the called party to determine an available slot for the telephone call. After confirming that the available slot for the telephone call is acceptable to the calling party, the agent schedules the telephone call in the available slot of the calendar for the called party.

Apparatus and method for scheduling a telephone call

A method for operating a wireless telephone system to provide emergency service for a wireless telephone operating in the wireless telephone system. In the present invention, the wireless telephone system receives a request to connect the wireless phone to a predetermined telephone number from the wireless telephone. The telephone system then queries the wireless telephone for a unique identifying number identifying the wireless telephone. The unique identifying number enables the wireless telephone system to connect the wireless telephone to the wireless telephone system. The wireless telephone system maintains a set of direct inward dialing numbers (DIDs) that are used exclusively for emergency calls. Each of the DID allows a caller outside of the wireless telephone system to direct a call to a telephone within the wireless telephone system. The emergency call is assigned one of these DIDs and that DID is linked to the unique identifying number of the telephone placing the emergency call. The wireless telephone is then connected to an emergency operator and the emergency operator is given the assigned DID. The DID enables a call from the emergency operator to the wireless telephone through the wireless telephone system. In one embodiment of the present invention, the DID assigned to the wireless telephone also identifies the antenna closest to the wireless telephone. The assignment between the DID and the unique identifying number is terminated after a predetermined period of time which may be altered by the caller or those servicing the emergency call.

Method for allowing a mobile phone to receive a call through a wireless

A mechanical keypad is attached to the outside of a protective cover. A switch allows a personal intelligent communicator to be operated either with the user interface of a mobile telephone handset or with a graphical user interface. When the cover is closed, the mechanical keypad serves for dialing telephone numbers. When the cover is open, the mechanical keypad is disabled, and the graphical user interface is revealed. The microphone and speaker of the personal intelligent communicator together operate as a speaker phone when the cover is open, and as a mobile telephone handset when the cover is closed. By use of an override switch, the personal intelligent communicator can also operate as a speaker phone when the cover is open.

Combined keypad and protective cover

A method for transferring an active connection between a mobile telephone handset and a first mobile telephone system to a second mobile telephone system, which includes the steps of detecting that signal strength of the active connection has fallen below a predetermined threshold; sending a request to the first mobile telephone system to set up an alternative connection from the first mobile telephone system to the mobile telephone handset through the second mobile telephone system; and transferring the active connection to the alternate connection.

Growing community of inventors

Oakland, CA, United States of America

Neal J King