Avaya Inc.

Lucent Technologies Inc.

Microsoft Technology Licensing, LLC

Avaya Technology LLC

Navjot Singh

Parameshwaran Krishnan

Anjur Sundaresan Krishnakumar

Shalini Yajnik

Sachin Garg

Reinhard P Klemm

Akshay Adhikari

Jon Louis Bentley

Timothy Tsai

Yu-Sung Wu

Min Lee

Jesse Clay Satterfield

Paula Guntaur

Marina Dukhon

John Meiners

Jonathan Ian Gordner

Amy Elizabeth Alberts

Maria Fernandez Trevino

Doree Duncan Seligmann

Joann J Ordille

Saurabh Bagchi

Frank John Boyle, Iii

Prithviraj P Patil

Sampath Rangarajan

Tony McCormack

Gordon Richards Brunson

Venkatesh Krishnaswamy

Frank John Boyle

Frederick Peter Block

Ping Lin

Mark Fletcher

Manish Dusad

Geoff Baskwill

Ravi Sethi

Ignacio Miranda

Ariel Cohen

Ranjith Vasireddy

Sridhar Vasireddy, Legal Representative

Mark Mackenzie

Sreenidhy Sreepathy

Kirak Hong

Chuanwen Chen

A device, system, and method gives temporary control of a user device using location based grants. The method performed by a control server of a third party is performed when the user device is in a predetermined area. The method includes transmitting authentication data to the user device, the authentication data configured to authenticate the third party to the user device, the predetermined area being associated with the third party. The method includes receiving a request from the user device for command data, the command data configured to be executed on the user device to provide the third party with a limited control over the user device while the user device remains in the predetermined area. The method includes transmitting the command data to the user device.

Temporary control of components using location based grants

Techniques for aiding an email recipient in the management of inbound email by detecting, and configurably responding to, dynamically variable patterns of activity and behavior are described. Characteristics are extracted from new email messages originated by senders and intended for a recipient. One or more patterns of sender activity, recipient message management behavior, and/or message response behavior, relating to treatment of messages from individual senders and/or plural senders in the aggregate, are identified. The patterns are identified by analyzing statistics collected by the extraction of characteristics from email messages previously received by the recipient. Before the recipient reads a new email, a determination is made as to whether any deviation from an identified pattern exists; and, if so, a pre-existing rule for treatment of the new message is enforced and/or a new rule specifying treatment of at least some messages from the sender of the email is proposed.

System and method for email management through detection and analysis of dynamically variable behavior and activity patterns

A device, system, and method locates user devices in enterprises. The method performed by an enterprise server of an enterprise includes receiving contact data from an emergency services device, the contact data comprising location related data of a user device and identification data of the user device. The method includes determining if a general location data of the user device is associated with an area data of the enterprise as a function of the location related data. The method includes determining a precise location data of the user device within the area data of the enterprise based on the contact data.

Locating user devices in enterprises

Conferences are a popular way to hold meetings and presentations when the participants are not required to be physically together. However, the quality of a conference can vary based on a particular user's endpoint configuration, connection, network, conference content, and other factors. Providing a user with the ability to indicate a quality issue, as determined by the user, allows other users and systems to become aware that a user is experiencing quality issues and optionally take action to correct the issue.

Providing and using quality indicators in conferences for mitigation activities

Techniques for efficiently allocating ports and bandwidth in a communication system configured to establish interactive, real time communication sessions between endpoints are described. Requests are received at a server, from a requester endpoint device, to initiate an interactive, real time communication voice and/or video session requiring access to an interactive session resource. In an embodiment, the communication system is a contact center and the interactive session resource is an available contact center agent. Pending availability of the interactive session resource, a requester is assigned a place in a queue or otherwise scheduled to receive access to the interactive session resource. In the meantime, a data channel is established between the server and the requester's endpoint device. Resources, which can include an executable program and/or information operative to enable the endpoint device to emulate an active on-hold voice connection period, are downloaded to the endpoint device.

System and method for efficient port and bandwidth utilization in setting up communication sessions

An out-space actuator is selected to access an out-space user interface for a document editor program. An out-space actuator is associated with an in-space user interface having a displayed document. When the out-space actuator is selected, an out-space user interface is displayed that includes an expanded feature selection surface. The out-space user interface may be used to display one or more status panes for providing status information about a document being edited in the in-space user interface. Application features for affecting changes to a given document's status may be exposed in the out-space interface in proximity to associated status information. An out-space communication user interface (UI) component may be temporarily displayed in the document in-space user interface to communicate document status information that is presently available in the out-space user interface. A message bar may be displayed in the in-space user interface for communicating information from the out-space user interface.

Transitions between user interfaces in a content editing application

A Public Safety Access Point (PSAP) or other system can receive an emergency event. Based on information associated with the emergency event, the PSAP can determine which emergency vehicle can respond to the event. The PSAP may then determine an origination point, a destination, and a route that will be used by the emergency vehicle. The route information may then be communicated to a map server, one or more vehicles that may be affected by the route of the emergency vehicle, and/or other systems, devices, and/or computer systems. The map server, vehicles, etc. can then reroute or change a characteristic of a vehicle's travel to adjust for the travel and route of the emergency vehicles.

Interfacing emergency events with map/routing software to re-route non-emergency traffic to create paths for emergency vehicles

Methods, systems and computer readable media for mobile endpoint network interface selection using merged policies.

Mobile endpoint network interface selection using merged policies

A communication session is established with a contact center. The communication session includes a first concurrent communication session in a first communication medium and a second concurrent communication session in a second communication medium. The first communication medium and the second communication medium are different communication mediums. For example, the first concurrent communication session may be a voice communication session with a user and the second concurrent communication session may be multimedia communication session with the user. A task is identified that needs to be accomplished in the communication session (e.g., in one of first or second concurrent communication sessions). A determination is made if the first communication medium is an optimal communication medium for the task. In response to determining that the first communication medium is the optimal communication medium for the task, the first task is implemented in the first concurrent communication session.

System and method for managing concurrent communications in a contact center

An indication of a change in a right to use a service or feature is received. For example, this can be based on an administrator granting access to a previously installed service or feature. In response, a notification is sent to a user of the change of the right to use the service or feature. The notification requests the user to provide a credential to approve the change of the right to use the service or feature. For example, a link may be provided in an email or text message that the user can click on to provide a password/user name. The credential is received and verified. In response to validating the credential, access is allowed according to the change of the right to use the service or feature. The user then has access to the service/feature without the administrator having to know the user's credential.

Adding features and services without password exposure

Embodiments disclosed herein provide systems and methods for selectively recording high quality media in a videoconference. In a particular embodiment, a method provides receiving a plurality of video streams from a plurality of videoconferencing clients. The method further provides streaming video at a first quality level for the plurality of video streams to a first videoconferencing client of the plurality of video conferencing clients. At a first point in time while streaming the video, the method provides identifying a first video stream of the plurality of video streams that should be recorded at a higher quality level than the first quality level and recording the first video stream at the higher quality level from the first point in time.

Selective recording of high quality media in a videoconference

An apparatus and method are disclosed for detecting intrusions in Voice over Internet Protocol systems, without the use of an attack signature database. In particular, the illustrative embodiment is based on the observation that some VoIP-related protocols (e.g., the Session Initiation Protocol [SIP], etc.) are simple enough to be represented by a finite-state machine (FSM) of compact size. A finite-state machine is maintained for each session/node/protocol combination, and any illegal state or state transition&#x2014;which might be the result of a malicious attack&#x2014;is flagged as a potential intrusion.

Signature-free intrusion detection

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for a communication session identifier. A communication session identifier can act as a virtual relay between conference participants, forwarding emails, phone calls, attachments, messages, and other information from a central address associated with the communications session identifier. In this manner, a user who desires to communicate with other conference participants only needs to send the communication to the communication session identifier, which in turn distributes the communication to the other parties. These communications can include emails, social networking messages, instant messaging, voice messages, and other forms of communication.

System and method for a communication session identifier

Communication between a document editor in-space user interface and a document editor out-space user interface

Growing community of inventors

Denville, NJ, United States of America

Navjot Singh