Servicenow, Inc.

Navindra Sharma

Madhavi Puvvada

Ritika Goyal

Serina Chang

Michael Joseph Marson

Nathan William Goretski

Tara Herputri Tarjoto

Manish P Gupta

Swapnesh Patel

Kiran Kumar Bushireddy

Anand Vitthal Karandikar

Satish Babu Krishnamoorthy

Rukshan Felix Perera

An importation tool is disclosed that enables importation of configuration item (CI) data into a configuration management database (CMDB) from external services. The CMDB importation tool includes corresponding predefined configurations for particular external services that define how the data collected by the external services is imported into the CMDB, either directly or via one or more transformations, enabling importation of external service data regardless of the format or schema used by the external service. The CMDB importation tool enables relationships to be defined between attributes of the imported data, and ensures that these relationships are enforced during the importation process to provide improved internal consistency of the imported data. Additionally, certain CMDB classes may be modified with specialized fields to enable improved duplicate tracking and management within the CMDB. As such, these techniques enhance both the quantity and quality of CI data stored within the CMDB.

System and method for importation of configuration item (CI) data into a configuration management database (CMDB)

Information technology discovery data items are received from a plurality of different discovery sources. The received information technology discovery data items are stored in a multisource data store. The received information technology discovery data items from the plurality of different discovery sources are reconciled to determine an attribute value of a configuration item. The determined attribute value of the configuration item is stored in a configuration management database (CMDB).

Configuration item determination based on information technology discovery data items from multiple sources

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Seattle, WA, United States of America

Navindra Sharma