Walmart Apollo, LLC

Navin Naidu

Steven Pui Sum Cheng

Kartikeya Misra

Snehasish Mukherjee

Phani Ram Sayapaneni

Shankara Bhargava

Shankar Bhargava

Venkata Naga Vamsi Krishna Nandanavanam

Venkata Naga Vamsi Krishna Nandanavan

Ashish Kumar Vishwakarma

Sriprabha Gopalan

A system comprising one or more processors and one or more non-transitory computer-readable media storing computing instructions that, when executed on the one or more processors perform: receiving, by a chat bot and from a user, an indication to talk to a live agent; calling, by the chat bot, an automatic call distribution server to initiate a live-agent session for the user; storing metadata for the live-agent session in a distributed table and a distributed queue; pulling, from an automatic call distribution connector, one or more messages from a conversation between the user and the chat bot based on the metadata; and connecting the live agent to the user in the live-agent session, wherein the user communicates with the live agent in the live-agent session through a same interface for the chat bot. Other embodiments are disclosed.

Chat bot asynchronous agent escalation

A system including one or more processors and one or more non-transitory computer-readable media storing computing instructions that, when executed on the one or more processors, cause the one or more processors to perform: identifying each ingredient in an ingredient list of a recipe published on a webpage by identifying query strings from content on the webpage associated with one or more ingredients of the recipe; extracting, using an iterative process, respective ingredients from each line of text of a respective query string of the query strings, wherein each iteration of the iterative process runs until the respective ingredients of the recipe are selected; and mapping a list of one or more respective recipe products by size; and automatically adding the list of one or more respective recipe products to an electronic shopping cart. Other embodiments are disclosed.

Systems and methods for ingredient-to-product mapping

A system including one or more processors and one or more non-transitory computer-readable media storing computing instructions configured to run on the one or more processors and perform using a plugin system in a user interface to identify each ingredient in an ingredient list of a recipe published on a webpage shown on the user interface; identifying query strings from content on the webpage associated with one or more ingredients of the recipe; identifying one or more respective recipe products and a respective quantity for each of the one or more ingredients; locating a respective catalog product in an online catalog for each of the one or more respective recipe products; automatically generating a list of catalog products; automatically generating a link comprising the list of catalog products; automatically redirecting the user interface to an online retail website; and automatically adding the list of catalog products to an electronic shopping cart. Other embodiments are disclosed.

The disclosed subject matter relates to a system and method for facilitating automated conversations with users over a network. In some embodiment, a disclosed system includes a computing device operably connected to a database, and is configured to receive a plurality of incoming messages from a first user in an asynchronous manner; and identify a user request associated with the plurality of incoming messages. In these embodiments, the computing device determines that the plurality of incoming messages are all incoming messages that are associated with the user request; processes the plurality of incoming messages together; and generates at least one outgoing message as a response to the user request.

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Fremont, CA, United States of America

Navin Naidu