International Business Machines Corporation

Naveen Eravimangalath Purushothaman

Sampath Dechu

Monika Gupta

Neelamadhav Gantayat

Prerna Agarwal

Kushal Mukherjee

Renuka Sindhgatta Rajan

A system may include a memory and a processor in communication with the memory. The processor may be configured to perform operations. The operations may include receiving data and generating a contextual execution dependency graph with said data. The operations may include producing agents with said data and calculating an agent sequence for said agents based at least in part on said contextual execution dependency graph. The operations may include executing an automation script using said agent sequence and said contextual execution dependency graph.

Bootstrapping dynamic orchestration workflow

Provided is a computer-implemented method, system, and computer program product for process mining asynchronous support conversations using attributed directly follows graphing. A processor may collect a plurality of conversation threads from an asynchronous data stream. The processor may label each utterance of a plurality of utterances from the plurality of conversation threads with an event label. The processor may analyze the event label for each utterance of the plurality of utterances. The processor may generate, based on the analyzing of the event label for each utterance, an attributed directly follows graph (DFG).

Process mining asynchronous support conversation using attributed directly follows graphing

Growing community of inventors

Thrissur, India

Naveen Eravimangalath Purushothaman