Pitney Bowes Inc.

Nathaniel M Gifford

Ronald P Sansone

Jeffrey D Pierce

John F Braun

Terrence M Doeberl

Michael W Wilson

Michael D O'Hare

Khosrow Eghtesadi

Judith A Martin

Michael M Kaye

Shawn P Uleske

This invention overcomes the disadvantages of the prior art by providing automated personal messaging assistance with the capability of checking a user's destination for arrival and forwarding messages by a preferred modality. The present invention is directed to, in a general aspect, a method of providing personal messaging using a virtual messaging assistant. The virtual messaging assistant has a voice user interface and provides a human-like voice which interfaces with the user' and with callers. The personal messaging assistant provides forwarding of messages to a destination in accordance with user selected preferences. The personal messaging assistant receives incoming messages. The personal messaging checks the user's calendar to find out where the user is expected to be. Then the personal messaging assistant calls the expected destination and inquires whether the user has arrived. If the user has arrived, the personal messaging assistant forwards messages by a preferred mode, such as, for example, via facsimile, to the destination. The personal messaging assistant handles important confidential messages by making sure that the user is at the destination prior to forwarding those messages. Thus, the user is provided with a service was previously unavailable in a continuous manner.

Method of providing personal messaging using a virtual messaging assistant

This invention is a system that enables handicapped and disabled individuals to control and use office photocopiers. The foregoing is accomplished by coupling a interface to a diagnostic communication port on the photocopier. The diagnostic port may be used to simulate the pressing of keys on the photocopier control panel. A software program running on a personal computer is coupled to the interface so that the interface may duplicate the actions of the photocopier control panel. A voice, keyboard and touch screen interface is added to the software program to permit several keys to be issued with a single phrase or touch. The user may use voice or the keyboard or the touch screen or any combination of the above to operate the photocopier. The addition of wireless audio may also be utilized to allow hands-free operation of the photocopier. An audio voice feedback provides information about what command was exactly executed. The system audibly reports the status of the photocopier.

Universal access photocopier

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Trumbull, CT, United States of America

Nathaniel M Gifford