Hubspot, Inc.

Nathaniel Dempkowski

Michael Axiak

James Kebinger

Harminder Singh

Tom Monaghan

Farid Jahanmir

Antoinette Hocbo

Vijay Vadlamani

Sean Patrick Hogan

Ryan Kophs

Techniques are provided for implementing omnichannel messaging. A set of application programming interfaces are utilized to create a set of channels connected to services of a customer platform. A channel is defined to specify how the channel is to interact with a service of the customer platform. Flows are formatted and defined for sending and receiving messages across the set of channels based upon native messaging experiences provided by the services of the customer platform. Flows are formatted and defined for viewing and interacting with the messages based upon a set of contexts for viewing and interacting with the messages through the services. The flows are executed for processing messages.

System and method of managing channel agnostic messages in a multi-client customer platform

Provided herein is an electronic message management platform that enables management and execution of electronic message campaigns while appropriately managing challenges presented by spam filters, black lists, and domain blocking technologies, and that includes elements for managing an electronic message campaign based on dynamic conditions, quality measures, engagement factors, and other measures, factors and conditions.

Electronic message lifecycle management

Growing community of inventors

Somerville, MA, United States of America

Nathaniel Dempkowski