United Services Automobile Association (usaa)

Nathan Zane Kilpatrick

Ronnie Allen Eichler

Methods and systems for providing elevated system access to users based on an alert from a monitoring tool or a request for change (RFC). Using the alert or RFC information, a provisioning server may reference the name of an impacted system against a database of privileges needed to allow elevated access to that system. The provisioning server may then initiate a task to provision a user's existing ID or a new ID with the necessary elevated privileges. Once the person closes the alert or RFC, the provisioning server may then remove access for that person, thus providing indirect and temporary access to a company's IT infrastructure and business applications without the use of a group ID or other mechanism to affect repairs on the impacted system(s).

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San Antonio, TX, United States of America

Nathan Zane Kilpatrick