Amazon Technologies, Inc.

Nathan Brent Glissmeyer

Eric Samuel Stone

Jon R Jay

Yung-Chun Lin

Jeremy A Dashe

Kenneth C Macfarlane

Raymond P Sharpe, Jr

Ethan Zane Evans

Tilakkumar Patel

Gilberto Irias

Sonia Nagala Chang

David A Limp

Peter John Thomas Johnson

Peter A Larsen

Jeffrey Robinson Wood

Jason John Marine

Raymond P Sharpe

Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

System and method for automated call distribution

An application manager provides anonymized user profile information to third party adaptive software applications. As a result, a software developer may produce a single software application that is adapted to run in a first mode providing full-functionality for use by adults and a second mode providing appropriate privacy and content restrictions for use by children. The mode is selected at run-time based on the anonymized user profile information received from the application manager.

Run-time limitations of software applications based on user characteristics

A feedback module identifies one or more social network data entries received from the at least one social network provider that are related to a content item. The feedback module parses the identified one or more social network data entries to identify feedback related to the content item. The feedback module then generates a feedback result based on the feedback identified in the one or more social network data entries.

Review-broadcasting mechanism integrating social networks and product information

A cover may be used in conjunction with a handheld device for physical protection of the handheld device. The cover may have an indicator that is responsive to a signal provided by the handheld device to display different colors or other visual states depending on conditions of the handheld device such as security modes, user modes, and so forth.

Cover with device condition indication

Review-broadcasting integrating social networks and product information

An application manager module provides anonymized user profile information to third party adaptive software applications. As a result, a software developer may produce a single software application that is adapted to run in a first mode providing full-functionality for use by adults and a second mode providing appropriate privacy and content restrictions for use by children. The mode is selected at run-time based on the anonymized user profile information received from the application manager module.

Growing community of inventors

Seattle, WA, United States of America

Nathan Brent Glissmeyer