Bilt Inc.

Other

Natasha Lloyd

Nathan Henderson

Cara Yvonne Stallone

Amir Hossein Arabkheradmand

Santosh Sathyaprakash Kikkeri

Michael Richard Wencel

Techniques are provided herein for providing information during a life cycle of a user's engagement with a product or service. A wireless device is configured to, in response to processing a computer readable artifact after the user has acquired the product or service, transmit a request for first information pertaining to the product or service. A computer is configured to retrieve the first information without regard for the life cycle of the product or service. The computer is further configured to retrieve supplemental information pertaining to the product or service, and provide the first information together with the supplemental information to the wireless device. The supplemental information retrieved varies depending on a current state of the life cycle.

Enhanced information delivery facility

Enhanced information delivery during a customer support session

A method and corresponding apparatus configured for enabling the enhanced dissemination and display of information on a user device. Using an acquiring device (e.g., a wireless device), a user may obtain various artifacts (e.g., CAD files, BOMs, manuals, technical documentation, etc.) relating to a specific aspects of an object. The artifact may be, for example, a Quick Response code located on the object. The system communicates with receives information from various external data sources, i.e., a manufacturer or retailer, related to the object. The system modifies the received information, developing or generating an array of follow-on or supplementary interactive materials, activities, information, etc. Depending on the artifact acquired by the user and submitted to the system, the corresponding modified information may then be dynamically displayed to the user through, for example, the display of a wireless device of the user.

System for enhanced display of information on a user device

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Ashland, MA, United States of America

Natasha Lloyd