At&t Intellectual Property I, L.p.

Narendra Ravi

Paritosh Bajpay

Shiv Kumar

John Michael Donovan

Jackson Liu

Raghvendra Savoor

An apparatus includes a network interface. The apparatus includes a processor coupled to the network interface. The apparatus further includes memory accessible to the processor. The memory includes instructions executable by the processor to perform operations. The operations include receiving user history data based on operation of a customer premise equipment device. The operations include determining additional information based on information extrapolated from the user history data. The operations include dynamically generating a user interface based on the user history data and based on the additional information. The operations further include initiating a transmission of the user interface to the customer premise equipment device.

Rule-based selection of content

An apparatus includes a network interface. The apparatus includes a processor coupled to the network interface. The apparatus further includes memory accessible to the processor. The memory includes instructions that are executable by the processor to perform operations. The operations include receiving user history information associated with customer premise equipment device. The operations include generating a rule associated with a startup screen based on the user history information and based on additional information. The additional information is based on information extrapolated from the user history information and based on external information that is not directly accessed by or provided to the customer premise equipment device. The operations further include initiating a transmission of the rule to the customer premise equipment device.

A method includes, at a customer premise equipment (CPE) device, accessing data descriptive of content available via a network coupled to a network interface of the CPE device. A plurality of rules are analyzed using a forward-inferencing rules engine to determine whether one or more of the rules are satisfied based on the data. The rules include at least one user-defined rule and at least one automatically generated rule, where the at least one automatically generated rule is automatically generated based on user history information. The method includes selecting particular content of the content available via the network for presentation via a display device.

A particular customer premises equipment (CPE) device includes a display interface, a processor, and a memory accessible to the processor. The memory includes a plurality of media files that include user assistance information. The memory also includes instructions executable by the processor to access a media file of the plurality of media files and, in response to a user request for assistance, send content of the media file to a display device via a display interface.

User assistance via customer premises equipment media files

A method includes detecting, at a customer premises equipment (CPE) device, a problem associated with a network device. The network device is communicatively coupled to the CPE device via a local area network. For example, the CPE device may include a residential gateway (RG). The method includes determining, at the CPE device, whether the problem associated with the network device is locally correctable. When the CPE device determines that the problem is locally correctable, the method includes initiating a corrective action to resolve the problem. When the CPE device determines that the problem is not locally correctable, the method includes sending data associated with the problem from the CPE device to a network system via a wide area network.

Locally diagnosing and troubleshooting service issues

Transaction services include providing, to a computer system of an entity via a first user interface, a transaction service template having data fields configured to specify items and identifiers of physical locations in which each of the items resides. The transaction services also include receiving the transaction service template including entries presented in the data fields, the transaction service template mapping the items to corresponding physical locations. Transaction services further include providing a second user interface to an end user device, the second user interface including a portion of the data fields of the transaction service template. In response to a transaction request that includes one of the items, the transaction services also include populating an identifier of a corresponding physical location of the item in the transaction request within the second user interface as a transaction response.

Method, system, and computer program product for providing transaction services

The subject disclosure provides a system and methods for a central network monitoring authority to be automatically alerted upon loss of broadband connectivity at a residential gateway. In connection with detecting a connectivity loss in a residential gateway, traceable alert data is created, a mobile device is located within range of an associated femto cell, the traceable alert data is provided to the mobile device; and the mobile device is then employed to transmit the traceable alert data to a central network monitoring authority.

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Howell, NJ, United States of America

Narendra Ravi