Lyft, Inc.

Naomi Yarin

Andrew Li

Snir Kodesh

Preet Singh Anand

Desmond Mawuko Torkornoo

Alyssa Michelle Hitchcock

Prachi Sharma

Alexandra Elizabeth Michaelides

Kimberley Eileen O'Rourke

Rohan Ramkrishna Dhaimade

The present disclosure relates to systems, non-transitory computer-readable media, and methods for automatically addressing emergency situations, customizing emergency user interfaces and options, and managing emergency communications. In particular, in one or more embodiments, the disclosed systems detect a transportation irregularity and generate an emergency assistance user interface based on an emergency severity associated with the transportation irregularity. Based on user interactions with the generated emergency assistance user interface, the disclosed systems generate and send an emergency communication to a remote third-party system.

Customizing user experiences based on transportation irregularities

Disclosed is a method for identifying, in real time, a transportation arrangement between a requestor and a provider that could benefit from a re-matching of the requestor with another provider. A system may match a provider with a requestor to complete a request for transportation from the requestor. The system may monitor a progress of the provider to a pickup location as specified in the request. Based on the monitored progress, the system may determine if the provider is making sufficient progress towards the pickup location. In some examples, the system may determine that the matching of the provider with the requestor is eligible for cancellation because the provider is not making sufficient progress towards the pickup location. The system may cancel the matching and then match another provider with the requestor to continue to make progress towards completing the transportation request.

Systems and methods for transport cancellation using data-driven models

Growing community of inventors

Oakland, CA, United States of America

Naomi Yarin