Capital One Services, LLC

Naman Gupta

Sourav Choudhary

Manish Agarwal

Akshay Aravindakshan Thoniparambil

Systems, methods, and computer program products for identifying zones of interest in text transcripts. An application may receive input specifying a text statement type and determine a plurality of heuristics for identifying statements of the statement type in transcripts. The application may determine, based on a first heuristic, a first text statement of the statement type. The application may generate, based on a clustering algorithm, a plurality of additional statements of the statement type. The application may receive a first text transcript. The application may identify, based on a second heuristic, a first text statement in the first text transcript, where the first text transcript statement is of the statement type. The application may generate a graphical indication that the first text transcript statement is of the statement type, and display the first transcript statement and the graphical indication on a display.

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Jaipur, India

Naman Gupta