Salesforce Com, Inc.

Nagraj Kulkarni

Zuye Zheng

James Iry

Fiaz Hossain

William John Gallagher

Methods and systems are provided for assigning exceptions in a multi-tenant system providing instances of a virtual application over a network to multiple tenants. One exemplary method of assigning an exception record corresponding to an anomalous condition identified by an instance of the virtual application involves obtaining context information associated with the anomalous condition from the instance of the virtual application and automatically assigning the exception record to a development entity based at least in part on the context information.

Contextual exception management in multi-tenant systems

A method for software performance analysis and debugging in a multi-tenant database network system is provided. In at least one embodiment, sampling is achieved using configuration files of each server cluster. Knowledge of the host names of each server in the cluster enables a profiler to target a single server for each sample, thereby facilitating a round-robin sample across a clustered server environment such that a CPU's load and processing cost associated to sampling is fairly and uniformly distributed across all servers in the cluster. As a result, in at least one embodiment of the analysis and debugging tool each sample is a complete stack trace dump of each thread running on the application server at that moment in time.

Software performance profiling in a multi-tenant environment

Methods and systems are provided for managing exceptions in a multi-tenant system providing instances of a virtual application over a network to multiple tenants. One exemplary method involves obtaining, from an instance of the virtual application, context information associated with an anomalous condition identified by the virtual application and automatically creating an exception record maintaining an association between the anomalous condition and the context information.

A method for software debugging in a multi-tenant database network system is provided. When an exception occurs the stack frames in temporary working memory are dumped into long term memory for later analysis. A stack trace is performed from which performance information may be derived, which may aid in discovering the cause of the exception.

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Santa Clara, CA, United States of America

Nagraj Kulkarni