Nice Systems Ltd.

Naama Damty

Leon Portman

Assaf Frenkel

Hadas Liberman Ben-Ami

Iftach Smith

Uzi Baruch

Shlomi Haba

Yohay Etsion

Igor Cher

Yosef Golan

Yuval Marco

Yizhar Ronen

A device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents. Content may be extracted from Internet server traffic according to predefined rules. Extracted content may be associated with a user's Internet interaction. The user's Internet interaction may be stored and indexed. The user's Internet interaction may be analyzed to generate a recommendation provided to a contact center agent while the contact center agent is communicating with said user for guiding the user's interaction, for example, in real-time. Traffic other than Internet server traffic may also be used.

System and method for tracking web interactions with real time analytics

Growing community of inventors

Zichron Yackov, Israel

Naama Damty