Capital One Services, LLC

Muthukumaran Vembuli

Lee Adcock

Vamsi Kavuri

Mehulkumar Jayantilal Garnara

Jignesh Rangwala

Soumyajit Ray

Santhi Sridharan

Steven Voltz

Srikanth Reddy Sheshaiahgari

Vincent Pham

In some embodiments, user extraction of in-video text may be facilitated. In some embodiments, a video associated with a video communication session may be processed to detect moving text to which a first user is referring in the video. Based on the detection of the moving text, location information associated with the moving text may be determined. For example, the location information may indicate spatial locations of the moving text. Based on the text location information, a graphical text location indicator may be overlayed on the video (e.g., on a first portion of a user interface of a user device) where the graphical text location indicator is presented proximate the moving text. Selectable text corresponding to the moving text and an auxiliary indicator corresponding to the graphical text location indicator may be presented on a second portion of the user interface.

Systems and methods for extracting in-video moving text in live video streams

In some implementations, a system may receive a plurality of video streams, wherein each video stream is associated with a user of a client device, and wherein the plurality of video streams are associated with a virtual session involving the plurality of client devices. The system may process the plurality of video streams to produce a plurality of processed video streams in which backgrounds of the plurality of video streams are removed. The system may generate a virtual environment that includes a common virtual background, wherein the virtual environment is to be associated with the plurality of processed video streams. The system may transmit one or more output video streams that include the virtual environment with the common virtual background and one or more processed video streams of the plurality of processed video streams.

Virtual environments associated with processed video streams

At least some embodiments, a system includes a memory, and a processor configured to convert an audio stream of a speech of a customer during a customer call session into customer-originated text. The customer-originated text is displayed in a first chat interface. A request from a first call center agent is sent to a second call center agent via the first chat interface to interact with the customer during the customer call session and displayed in a second chat interface. The second agent is allowed to participate in the customer call session when the second call center agent accepts the request from the first call center agent. First agent-originated text and second agent-originated text during the customer call session is merged to form a combined agent-originated text and synthesized to computer-generated agent speech having a voice of a computer-generated agent based on the combined agent-originated text communicated to the customer over the voice channel.

Computer-based systems and methods configured for one or more technological applications for the automated assisting of telephone agent services

In some implementations, a system may retrieve an electronic calendar associated with a user. The system may identify, based on the electronic calendar, a plurality of virtual sessions. The system may generate an electronic invitation to join an aggregated virtual session for the plurality of virtual sessions. The system may transmit the electronic invitation to a client device associated with the user. The system may receive, from the client device, a selection of the electronic invitation. The system may establish, based on the electronic invitation, the aggregated virtual session for the client device that enables the client device to connect to each of the plurality of virtual sessions associated with the aggregated virtual session.

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Glen Allen, VA, United States of America

Muthukumaran Vembuli