Sestek Ses Ve Iletisim Bilgisayar Teknolojileri Sanayii Ve Ticaret Anonim Sirketi

Arcelik Anonim Sirketi

Sestek Ses Ve Iletisim Bilg. Tekn. San. Ve Tic. A.s.

Sestek Ses Velletisim Bilgisayar Tekn. San. Ve Tic A.s.

Saestek Ses Ve Iletisim Bilgisayar Tekn. San. Ve Tic. A.s.

Sestek Ses Iletisim Bilgisayar Teknolojileri Sanayi Ve Ticaret Anonim Sirketi

Sestek Ses Ve Iletisim Bilgisayar Tek. San Ve Tic A.s.

Sestek Ses Ve Iletisim Bilgisayar Teknolojileri Sanayi Ticaret Anonim Sirketi

Mustafa Levent Arslan

Faik Emre Ozyuksel

Murat Ungor

Salih Pelin

Husamettin Celik

Anil Ayhan

Gökçe Sarar

Tülin Ebcioglu

Tülin Ebcioğlu

Çağatay Yurdasal

Halil Ibrahim Kalkan

Murat Yetilmezsoy

AyŞe Nuran Eyaz

Ahmet Serdar Karadayi

Sedat Demirbag

Ibrahim Onat

Mustafa Erden

Ali Haznedaroglu

Metin Kaya

An interactive and automated training system, including a training portal having a training database, a training material creating module including a recorder and a dialogue identifier, a training and practicing module for training and practicing interactively with a trainee user, and a testing module for providing test case scenarios and grading a performance level of the trainee user. The recorder records real time interaction between an employee and a customer. The dialogue identifier differentiates the real time interaction into an employee dialogue and a customer dialogue, and provides indexing of subparts of the real time interaction. The training material creating module stores the real time interaction into the training database along with indexing data of the subparts of the real time interaction. The training material creating module categorizes a plurality of real time interactions stored in the training database into a plurality of training scenarios.

Interactive and automated training system using real interactions

An analytics system to analyze and report customer experience, comprising a customer interface device, an analysis server which analyzes data from a customer and a machine, and the database which is connected to the customer interface device and to the analysis server wherein the database receives data from the customer interface device, and/or the analysis server. The analytics system analyzes and reports customer experience.

Analytics system to analyze and report customer experience

The present invention relates to a water drainage assembly for use in a refrigeration appliance which has a rear outer wall and a rear inner wall. The water drainage assembly of the present invention comprises a water drainage apparatus which has an upper mounting seat and a lower mounting seat formed on opposing ends of its main body, wherein the lower mounting seat form-fittingly abuts against a vertical planar portion of the rear outer wall, and wherein the upper mounting seat form-fittingly abuts against a curved portion of the rear inner wall.

Water drainage assembly for use in a refrigeration appliance

A speech analysis and evaluation system and method where behavioral and conversational features of successful customer representatives are determined. Reference models are obtained by analyzing the voices of the successful customer representatives using the voices' monotony and hesitation acoustic parameters and their respective speech recognition reliability score. A successful customer representative is the one that increases customer's satisfaction as a result of a conversation with a customer. Reference models that are generated by analyzing the voices of successful customer representatives are used for recruitment and training purposes.

Speech recognition analysis and evaluation system and method using monotony and hesitation of successful conversations according to customer satisfaction

Disclosed is a speaker diarization process for determining which speaker is speaking at what time during the course of a conversation. The entire process can be most easily described in five main parts: Segmentation where speech/non-speech decisions are made; frame feature extraction where useful information is obtained from the frames; segment modeling where the information from the frame feature extraction is combined with segment start and end time information to create segment specific features; speaker decisions when the segments are clustered to create speaker models; and corrections where frame level corrections are applied to the information extracted.

Method for speaker diarization

A dialog management system functioned by a special search algorithm, the search algorithm comprises the rule of recognizing the phrase directly, converting the words into terms, filtering the adjacency terms and recognizing, the dynamic field the Dialog Management System comprises: an application conducting a predefined operation between a user and a terminal; an input unit receiving an utterance from the user; recognition unit recognizing and converting the received utterance from sound into sequential words in a written text; processor; wherein the processor comprises dynamic field recognition unit; conversion unit, filter unit, a matching unit; a database storing a dictionary that includes the all of the definition of words and the word-term list.

Dialog management system

The present invention relates to implementing new ways of automatically and robustly evaluating agent performance, customer satisfaction, campaign and competitor analysis in a call-center and it is comprising; analysis consumer server, call pre-processing module, speech-to-text module, emotion recognition module, gender identification module and fraud detection module.

Speech analytics system and methodology with accurate statistics

The present invention relates to a non-standard speech detection system and method whereby a speech is analyzed based on models that are trained using personalized speech for each individual. The model is stored in a database and used to analyze a speech in real time to determine the content and behavior of an individual who is a party to a conversation that produces the speech. The results of the analysis can be used to determine if a conversation takes place under normal circumstances or under extraneous circumstances.

Speaker verification based on acoustic behavioral characteristics of the speaker

A user ID authentication method, wherein it comprises the process step of realization of a call between the phone number recorded previously in the customer information database (), and the interactive voice response system (IVR) () in the case where a user logs over a web browser () into a restricted access system requiring high security such as Internet banking.

Method enabling verification of the user ID by means of an interactive voice response system

Growing community of inventors

Istanbul, Turkey

Mustafa Levent Arslan