American Airlines, Inc.

Murali Ande

Tuell Coleman Green

James Tullos Diamond

Krunalkumar Patel

Gaurav H Nasit

James Hill

Paul I P Piemonti

Kunal Shah

Annette G Hernandez

Laidlaw R Fletcher

Timothy Jon Niznik

Steven D Leist

Alejandro Edgardo Scalise

Pongsakon Tansupaswatdikul

Jeff C Johnson

Jeffrey Bruce Osborne

Rick Ash

Mike McKanna

A computer based system for social network assistance is disclosed. Via use of the system and related methods, a high-volume social media account (for example, an airline Twitter account) may be managed to enable prompt and thorough responses to incoming social media messages. In this manner, customer issues and feedback may be more effectively addressed, resulting in improved customer satisfaction and goodwill associated with the owner of the high-volume social media account.

Systems and methods for social network assistance

A method of monitoring and reporting aircraft turnaround activities at an airport gate that includes monitoring the airport gate using a first camera that has a first field of view associated with the airport gate; generating, using the first camera, first image data capturing a first activity within the first field of view; receiving, by processor(s), the first image data; identifying, by the processor(s), the first activity captured in the first image data; comparing, using a computer application, aspect(s) of the first activity with a predetermined schedule; and displaying, on a graphical user interface remote from the first camera and using the computer application, an alert indicating that the first activity does not comply with the predetermined schedule; wherein the processor(s) include a machine learning processor.

Monitoring/alert system for airline gate activities

A system and method for accommodating disrupted travelers utilizing scoring and optimization techniques.

System and method for accommodating disrupted travelers so that respective optimized itineraries for the disrupted travelers are identified simultaneously and a result comprising a simultaneous assignment of the respective optimized alternative itineraries is returned to a JMS out queue and outputted in XML format

A system and method for managing transportation transactions according to which one or more vehicles such as, for example, airplanes, depart from a specific location such as, for example, an airline gate.

System and method for managing transportation transactions

A system and method according to which travel data is received, a projected times forecast is generated using the travel data, a probable times forecast is generated using the projected times forecast, and a postable times forecast is generated using the probable times forecast. In an exemplary embodiment, the travel data is airline flight data.

System and method for providing flight data services

A system and method for managing multiple transportation operations according to which one or more vehicles such as, for example, airplanes, arrive at, and depart from, one or more specific locations such as, for example, airports.

System and method for managing multiple transportation operations

A system and method for transferring articles such as, for example, airline transfer bags, according to which, in several exemplary embodiments, the articles are transferred from an arrival gate of an inbound flight to one or more departure gates of connecting flights.

System and method for transferring articles such as airline transfer bags

A system for managing transportation transactions is described. In an exemplary embodiment, one or more diverted transportation transactions, such as, for example, one or more diverted airline flights, are managed.

Growing community of inventors

Flower Mound, TX, United States of America

Murali Ande