Open Text Corporation

Muneer Ahmed

Satyapal P Reddy

Ravikumar Meenakshisundaram

Muthukumarappa Jayakumar

Sachin Gopaldas Totale

Rajakumar Thiruvasagam

Harish Rawat

Lakshmi Narayana Prasad Kakumani

Jeroen Mattijs Van Rotterdam

Xiaoting Tang

Case management systems and techniques are disclosed. In various embodiments, a trait definition is received that associates with a case node comprising a case model an object associated with an external system, e.g., a document or other content object and/or a business or other software object. The trait definition is used to bind respective instances of the object to corresponding instances of the case node in case instances created based on the case model.

Case leaf nodes pointing to business objects or document types

Disclosed are hybrid authentication systems and methods that enable users to seamlessly sign-on between cloud-based services and on-premises systems. A cloud-based authentication service receives login credentials from a user and delegates authentication to an on-premises authentication service proxy. The login credentials can be passed by the cloud-based authentication service to the on-premises authentication service proxy, for instance, as an access token in an authentication header. The access token can be a JavaScript Object Notation (JSON) Web Token (JWT) token that is digitally signed using JSON Web Signature. Some embodiments utilize a tunnel connection through which the cloud-based authentication service communicates with the on-premises authentication service proxy. Some embodiments leverage an on-premises identity management system for user management and authentication. In this way, there is no need for a cloud-based system to separately maintain and manage a user identity management system and/or having to sync with an on-premises identity management system.

Hybrid authentication systems and methods

Case management systems and techniques are disclosed. In various embodiments, searching case instances is facilitated. An indication to create a composite index across hierarchical case nodes comprising a case model is received. Case instance data associated with the case model is used to generate the composite index. The composite index is made available to be used to optimize searches of a plurality of case instances with which the case instance data is associated.

Composite index on hierarchical nodes in the hierarchical data model within a case model

Composite index on hierarchical nodes in the hierarchical data model within case model

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Pleasanton, CA, United States of America

Muneer Ahmed