Google Inc.

Muhammad Naeem

Deepak Kakadia

Described are methods and system for maintaining network service levels. In general, the system identifies, using records of network incidents, a first plurality of network incidents occurring over a first portion of a measurement period and a second plurality of network incidents occurring over a subsequent second portion of the measurement period. The system then determines a plurality of remaining incidence tolerance limits based on an impact of the first and second pluralities of network incidents on corresponding sets of incidence tolerance limits for the measurement period, generates severity metric values for at least a subset of the second network incidents based on aggregate impact characteristics of one or more of the second plurality of network incidents weighted by remaining incidence tolerance limits associated with each of the second network incidents in the subset of the second network incidents, and selects one or more network incidents for remediation.

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San Jose, CA, United States of America

Muhammad Naeem