University of Toronto

Unity Health Toronto

Muhammad Mamdani

Frank Rudzicz

Faiza Khan Khattak

Serena Jeblee

Noah Crampton

Described herein are systems and methods of extracting information from a dialogue, the dialogue having transcription data associated therewith. In an embodiment, the method including: receiving the transcription data associated with the dialogue; classifying utterances in the transcription data using a trained classification machine learning model, the classification machine learning model trained using one or more corpora of historical data comprising previous dialogues labelled with utterance types; identifying entities in the transcription data; classifying attributes in the transcription data using a trained attribute machine learning model, the attribute machine learning model trained using one or more corpora of historical data comprising previous dialogues labelled with attributes; and outputting at least one of the utterances, the entities, and the attributes.

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Toronto, Canada

Muhammad Mamdani