Tata Consultancy Services Limited

Mudit Dhagat

Veena Sadashiv Deshmukh

Rahul Ramesh Kelkar

Sandeep Chougule

Sudha Vvl Kancharla

Rahu Ramesh Kelkar

Upendra Vijay Sabnis

Neelam Bansal

V V L Sudha Kancharla

Disclosed is method and system for converting text used to perform an operation to reusable actionable knowledge form. Procedural knowledge available in run books is converted into reusable actionable knowledge form. The method comprises structuring the text by performing merging, grouping, editing, removing statements and marking statements present in structured text into action segments, predicates, and comments, by parsing technique and rule based reasoning. Predicate comprise conditions, action segment comprise actionable statements executed upon fulfilling conditions. Actionable statement is used to perform a task of the operation. Action segments are mapped with predicates to generate predicate-action pairs, standard operators relevant to each of conditions of predicate and actionable statements of action segment are selected, and score for standard operators is determined, and a standard operator having highest score is linked with conditions and actionable statements of the predicate-action pair, thereby converting predicate-action pair in reusable actionable knowledge form.

Converting procedural text to an actionable knowledge form

The present subject matter relates to providing automated units for infrastructure support. In an example, an operation log having information pertaining to actions performed to resolve a ticket, may be filtered based on filtering attributes. The filtering attributes may aid in selection of content relevant for identifying an automatable unit from the operation log. The automatable unit may be one of a standard operator unit and a control flow unit. The content may be further analyzed to generate the automatable unit. The content may be analyzed using one of a sequence mining technique and a graph mining technique. Further, the automatable unit may be provided in a support service knowledgebase accessible by the users for dynamically resolving tickets similar to the ticket.

Providing automatable units for infrastructure support

fSystems and methods for infrastructure support optimization are described. The system includes an authorization module to verify a user, based on authorization rules, to provide access to the user to one or more infrastructure elements, and obtain ticket attribute data from a ticketing system, based on the verification, where the ticket attribute data comprises a plurality of attributes associated with a ticket to be resolved by the user. The authorization module also receives a support action, to be performed on the infrastructure element to resolve the ticket, where the support action includes at least one of an operation to resolve the ticket, and a standard support service. Further, the system includes a log generation module to append the support action to an operation log with corresponding ticket attribute data.

Optimizing infrastructure support based on authenticated access, validation and context related information retrieval

Systems and methods for configuring and performing operational services (OS) for a technology service (TS) corresponding to the received messages based on invoking the tools wherein the tools may be configured by translating the configuration of the services. The method includes: configuring the OS and executing the OS which further comprises the steps of identification of a first OS and a first operation based on the configuration, routing a first message received, executing the first operation by the first OS, routing the first message to the first OS identified. The first operation is performed by invoking a first tool wherein the first tool may send the first message to the router which further routes the first message to the OS with the first message eventually reaching the user via the TS. Similarly, a second operation may be performed by a second OS.

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Maharashtra, India

Mudit Dhagat