Whatsapp Inc.

Mubarik F Imam

Brian Lange Acton

Daniel Charles Cocuzzo

Systems and methods of the disclosure include receiving a message from a user at a user client device for a multi-agent entity. The message initiates a message thread between the user and the multi-agent entity. An administrator user for the multi-agent entity is determined and the message thread is forwarded to the administrator at an administrator client device. The method facilitates an exchange of security information between the administrator client device and the user client device. The method includes receiving a message thread forwarding a command from the administrator client device to forward the message thread to an agent of the multi-agent entity at an agent client device. The command can comprise a payload containing the security information.

Systems and methods for multi-agent messaging

Techniques for multi-agent messaging authorization are described. In one embodiment, an apparatus may comprise a message processing component operative to receive an incoming message for a multi-agent entity from a user client device associated with a user account; determine an agent client device associated with the agent account; and send the incoming message to the agent client device associated with the agent account; and an agent management component operative to determine the agent account associated with the multi-agent entity to receive the incoming message. Other embodiments are described and claimed.

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Palo Alto, CA, United States of America

Mubarik F Imam