Nice Systems Ltd.

Moshe Waserblat

Oren Pereg

Ilan Freedman

Gili Aharoni

Barak Eilam

Shai Shermister

Eytan Bar

Lior Arussy

Yifat Meidav

Yair Dolev

Aviv Bachar

Talia Falik

Barak Eliam

A system for providing automatic quality management regarding a level of conformity to a specific accent, including, a recording system, a statistical model database with statistical models representing speech data of different levels of conformity to a specific accent, a speech analysis system, a quality management system. Wherein the recording system is adapted to record one or more samples of a speakers speech and provide it to the speech analysis system for analysis, and wherein the speech analysis system is adapted to provide a score of the speakers speech samples to the quality management system by analyzing the recorded speech samples relative to the statistical models in the statistical model database.

Automatic speech analysis

The present invention provides a method and apparatus () for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (), an initial set up and calibration device (), a pre-processing and context extraction device () and a rule-based analysis engine ().

Method apparatus and system for capturing and analyzing interaction based content

A method and apparatus for segmenting an audio interaction, by locating anchor segment from each side of the interaction, iteratively classifying additional segments into one of the two sides, and scoring the resulting segmentation, If the score result is below a threshold, the process is repeated until the segmentation score is satisfactory or until a stopping criterion is met. The anchoring and the scoring steps comprise using additional data associated with the interaction, a speaker thereof, internal or external information related to the interaction or to a speaker thereof or the like.

Method and apparatus for segmentation of audio interactions

An apparatus and method for the analysis, marking and summing of audio channel content and control data, the apparatus and method generating a summed signal carrying combined audio content, marking and summing data in the summed signal.

Apparatus and method for audio content analysis, marking and summing

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Modein, Israel

Moshe Waserblat