International Business Machines Corporation

Moses J Vaughan

Rajaram B Krishnamurthy

Michael E Gildein

Vijai Kalathur

Eli M Dow

Christine D Mikijanic

Erin M Farr

James Paul Gilchrist

Philip Siconolfi

Muneeb Arshad

Daniel A Rogers

Robert J C Paquin

Robert J Paquin

Michael E Gildein, Ii

Embodiments include method, systems and computer program products for performing summarization of a recording based on biometric and business process data. Aspects include receiving a recording of a customer service representative performing a task, receiving a biometric data from a sensor configured to monitor the customer service representative during the performance of the task and obtaining a business process data relating to one or more of the task and the customer service representative. Aspects also include identifying one or more portions of interest from the recording based on one or more of the biometric data and the business process data and compiling the one or more portions of interest into a summarization of the task.

Summarization of a recording for quality control

A disposition manager configured to identify a damaged component of a damaged assembly by determining a measured first property value of a set of measured property values associated with the damaged component and obtained by a sensor is not within a range of acceptable first property values according to a specification of the damaged component. The disposition manager further configured to estimate a performance characteristic of the damaged component and a salvage value of the damaged component. The disposition manager further configured to present, to a user interface, the performance characteristic and the salvage value for the damaged component.

Disposition manager for resource recovery

Embodiments include method, systems and computer program products for enhancing a customer service process. Aspects include receiving customer data associated with a customer and creating a customer profile based on the customer data. Aspects also include obtaining customer service representative data comprising a customer service profile for each of a plurality of customer service representatives and determining a matching subset of the plurality of customer service representatives for the customer based upon the customer profile and the customer service representative data. Next, aspects include displaying, to the customer, the matching subset of the plurality of customer services representatives for the customer. Aspects also include selecting a first customer service representative from the matching subset of the plurality of customer service representatives for the customer based on a customer input.

Enhancing customer service processing using data analytics and cognitive computing

Embodiments include methods, systems and computer program products method for cognitive storage management for a mobile computing device. The computer-implemented method includes monitoring, using a processor, content generation and usage on a mobile computing device by a user associated with the mobile computing device to determine usage habits of the user. The processor determines a storage capacity for the mobile computing device. The processor predicts future content generation and usage by the user based on the determined usage habits. The processor determines whether future storage capacity issues could exist based on the predicted future content usage and the determined storage capacity. The processor, in response to a determination that future storage capacity issues could exist based on the predicted future content usage and the determined storage capacity, causes at least a portion of content stored on the mobile computing device for storage in a remote storage.

Cognitive storage management for a mobile computing device

A puzzle-style modular electronic device is provided. The puzzle-style modular electronic device is activated based on detecting an interconnection of a plurality of block modules and determining whether the interconnection of the plurality of block modules matches an assembly orientation. Note that each of the plurality of block modules includes a processor, a memory, and at least one connection point through which the interconnection is established and that the interconnection of the plurality of block modules collectively forms the modular electronic device. Further, the puzzle-style modular electronic device authenticates a set of operations of the modular electronic device in response to the determining that the interconnection of the plurality of block modules matches the assembly orientation.

Puzzle-style modular electronic devices

An aspect of providing augmented reality model comparison and deviation detection includes receiving a three-dimensional (3D) model of an object that is associated with a domain, determining a set of characteristics of the object from the 3D model, and searching a domain-specific database for data matching the set of characteristics. The domain-specific database corresponds to the domain associated with the object. An aspect also includes determining an identification of the object from data in the domain-specific database that matches the set of characteristics. For each characteristic in the set of characteristics, and aspect further includes comparing each value of the characteristic to a corresponding value in the matching data of the domain-specific database, and calculating any variation between the corresponding value of the characteristic and the value of the matching data. Another aspect includes creating a searchable index of the matching data and corresponding variations.

Augmented reality model comparison and deviation detection

An approach for augmenting a teleconference based on cognitive computing. A teleconference transcript is created based on speech-to-text conversion. A portion of the teleconference transcript is replaced based on a substitute word store and on cognitive computing text substitution. A second teleconference transcript and text-to-speech conversion creates augmented real-time audio. Participant audio and augmented audios are combined to create and output augmented audio to teleconference participants. Audio augmentation includes noise reduction, volume normalization, content change and natural language translation.

Cognitive computing enabled smarter conferencing

A method, computer program product, and system for object location managing. The method including generating a first list including one or more personal objects based on a personal schedule of a user, generating a second list including one or more personal objects physically located within a predefined range of a checkpoint, comparing the first list to the second list to determine which personal objects are on both lists and which personal objects are missing, if any, from the second list, and notifying the user with the results of the comparison between the first list and the second list by activating an alarm.

Personal object location manager

A modular electronic device including a master core and a plurality of communication radio modules is provided. The modular electronic device maximizes communication performance by receiving a request for network operations from a mobile operating system of the modular electronic device; polling a table to determine a capacity of each communication radio module; and assigning the network operations to a module of the communication radio modules with a highest available capacity to maximize the communication performance of the modular electronic device.

Electronic devices with distributed radios

A computer-implemented method includes determining that network connectivity does not exist for a mobile data network. The computer-implemented method further includes initiating, via a wireless peer to peer communication protocol, a scan request to identify one or more peer devices, wherein each of one or more peer devices have a readiness score. The computer-implemented method further includes generating a routing table. The routing table includes the one or more peer devices located within a threshold distance. The computer-implemented method further includes generating a forwarding table. The forwarding table includes the one or more peer devices of the routing table that have a readiness score that exceeds a given threshold. The computer-implemented method further includes transmitting a data packet to each of the one or more peer devices of the forwarding table. A corresponding computer program product and computer system are also disclosed.

Community based network protocols

An active workstation is provided and includes a first support element, a computing device to which peripheral devices, which are movably disposed on the first support element, are coupled and a second support element movably disposed proximate to the first support element. The computing device includes a processing unit and a memory having executable instructions stored thereon. When executed, the executable instructions cause the processing unit to facilitate respective operations and movements of the peripheral devices and the second support element in accordance with a user profile.

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Mahwah, NJ, United States of America

Moses J Vaughan