At+t Corp.

Mon-Mei Chen

Robert Edward Markowitz

Richard Frank Bruno

Rosemary H Harris

Howard Paul Katseff

Bethany Scott Robinson

Peter H Stuntebeck

Ram S Ramamurthy

Ashok K Kuthyar

Robert F Mortenson

Michael R Rich

A method and system is disclosed for handling multimedia messages when the intended recipient is unavailable. The telecommunication based method and system allows a party to leave a greeting message which will be furnished to a caller when the party is unavailable. The method and system further allows a caller to leave a multimedia message for the unavailable intended recipient. The method and system further alerts the party that a multimedia message has been recorded and allows the party to retrieve the multimedia message.

Network based multimedia messaging method and system

A method of operating a telecommunication network to route a first phone call, from a caller to a channel of a free position of a plurality of positions at a selected destination of a network subscriber, based on voice and data transport capability, and for connecting a second phone call from the caller to a second channel of the same free position to create a multi-channel data call is disclosed. The selected destination is one of a plurality of destinations selected by the network subscriber identified by a common telephone number. Each of the plurality of positions is associated with a discrete telephone number. A plurality of discriminators common to both voice and data calls are established for the call. An additional data rate discriminator is established for a data call corresponding to a requested data rate for the calling party. A database is accessed in response to receiving the common telephone from the calling party for obtaining a destination number for data calls. A subscriber selected destination number for the first phone call is obtained and the first phone call is completed to the destination number by hunting the call to a first channel of a free position of the plurality of positions. A discrete telephone number associated with the free position is provided to the caller over the first channel. A second call, made by the caller to the discrete telephone number is received at a second channel of the free position to created a multi-channel data call.

Method and system for multi-channel data automatic call distribution

A method of operating a telecommunication network to route a multi-channel call, made up of phone calls placed at substantially the same time, from a caller at a calling number to an agent position at a selected destination of a network subscriber, based on voice and data transport capability, for increased bandwidth communication is disclosed. The selected destination is one of multiple destinations selected by the network subscriber identified by a common telephone number. Each of the phone calls are associated with a plurality of discriminators common to both voice and data calls. An additional data rate discriminator is established which corresponds to a data rate used by the caller when the phone calls are data calls. A first database is accessed in response to receiving the common telephone number from the caller for obtaining a separate subscriber selected destination number for a data call when the separate subscriber selected destination number is based on the common discriminator and the data rate used. The separate subscriber selected destination number is obtained for both phone calls. A second database is provided which has stored fields correlating agent positions with calling numbers connected to channels at the agent positions. The database is queried in response to receipt of one of the calls at the destination. In response to the database query, the phone calls are completed by hunting one of the phone calls to one channel of an agent position and connecting another of the phone calls to another channel of that agent position.

Method and system for multi-channel data automatic call distribution for

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Marlboro, NJ, United States of America

Mon-Mei Chen