At&t Intellectual Property I, LP

At+t Corp.

Mojgan Dardashti

Paritosh Bajpay

Michael John Zinnikas

Zhiqiang Qian

Jackson Liu

Roberta Ann Bienfait

Hossein Eslambolchi

John McCanuel

Timothy Plattner

Mark Hunt

Thomas Anderson

A method and apparatus for providing automated processing of a switched voice alarm on a switched and/or Internet Protocol (IP) network are disclosed. For example, the method receives an alarm associated with a switched voice service, and retrieves a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller's telephone number. The method determines if the alarm is due to one or more service degradations, and notifies a work center responsible for one or more of the service degradations if the alarm is due to the one or more service degradations.

Method and apparatus for providing automated processing of a switched voice service alarm

A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active.

Method and apparatus for processing of a toll free call service alarm

A method and system for providing automated diagnostics of networks using multiple physical channels are disclosed. For example, the method receives a ticket indicating a problem and attempts to identify at least one physical channel of the network that is a potential cause of the problem. The method runs at least one diagnostic test on the identified physical channel and reports a result of said diagnostic test.

Method and apparatus for providing automated diagnostics of networks

Systems and techniques for fault analysis in a data communication system. A fault analysis console in a provider network serving one or more customer networks responds to a reported loss of connectivity in the customer network by analyzing traffic statistics for a router serving the customer network. If traffic statistics indicate network functionality, border gateway protocol status is evaluated for logical channels being served by the router. Test communications are performed for customer edge router addresses for the logical channels and border gateway protocol status is evaluated for each customer edge router address. Test communications are then performed from a local provider edge router to each remote customer edge router being served.

Methods and apparatus for fault identification in border gateway protocol networks

A method and system for providing automated diagnostics of networks using multiple virtual circuits are disclosed. For example, the method receives a ticket indicating a problem. The method then determines if the problem is associated with a configuration mismatch and determines if the problem is associated with at least one physical channel supporting a plurality of virtual circuits. The method then verifies status of each of the plurality of virtual circuits if the problem is not associated with the configuration mismatch or the at least one physical channel. The method then reports a result of verifying the status of each of the plurality of virtual circuits.

Method and apparatus for providing automated diagnostics of networks using multiple virtual circuits

A business process automation system architecture is used to isolate problems in a virtual private network access network. Codified rules and a rules based program are used to determine all equipment from a customer premises equipment to a VPN core access point equipment on a VPN access path and that is associated with a failure. The codified rules also govern the gathering of information on the equipment including determining whether the equipment supports automated diagnostics and the communication protocols used. Extended PING testing is done on the equipment and a status of the extended PING test, link status, line protocol status, and existing loop status is determined. Further testing is automatically run based on the codified rules and the status. The failure is then isolated to the CPE, a local exchange carrier, or a network provider.

Service assurance automation access diagnostics

Problems are proactively analyzed and responded to as they are detected in a virtual private network (VPN) access path rather than waiting for a user to manually report the problem. When a problem is automatically detected, such as a failure causing degraded performance, an alarm may be generated. The alarm proactively triggers rules-based analysis procedures and isolation testing to diagnose problem in a VPN access path. Based on the testing and analysis, a comprehensive trouble ticket may be generated that is customized with specific alarm information allowing for increased efficiency in problem isolation and saving significant time and resources in resolving the problem.

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Holmdel, NJ, United States of America

Mojgan Dardashti