Cisco Technology, Inc.

Avaya Inc.

Moiz Raja

Abhishek Kumar

Kamalkrishna Rameshan

Harmanpreet Singh

Craig Miller

Constantine Barzacanos

Nair S Rankarajan

Systems, methods, and computer-readable media for an adaptive gossip protocol. A node in a cluster can detect a gossip protocol synchronization triggering event which can include an indication that the node has received data from a second node via a gossip protocol, an update to data maintained by nodes in the cluster, and/or an operation. In response to the triggering event, the node can determine a dynamic gossip interval for disseminating data from the node to other nodes via a gossip protocol, the dynamic gossip interval being based on a synchronization state associated with the cluster and/or one or more gossip protocol events associated with the cluster. Next, the node can select a third node in the cluster for disseminating the data from the node to the third node. The node can then transmit the data to the third node via the gossip protocol based on the dynamic gossip interval.

Adaptive gossip protocol

Disclosed are systems, methods, and computer-readable storage media for load balance resources amongst computing nodes. Various embodiments of the present technology can be used to, prior to assigning a first data shard included in a first cluster of data shards as a leader of the first cluster of data shards, determine whether a first computing node storing the first data shard also stores a second data shard designated as a leader of a second cluster of data shards, yielding a determination, and when the determination indicates that the first computing node stores the second data shard designated as the leader of the second cluster of data shards, designate the first data shard as non-electable to be the leader of the first cluster of data shards and electing an alternate data shard included in the first cluster of data shards as the leader of the first cluster of data shards.

Methods and systems for load balancing based on data shard leader

The present invention is directed to a contact center configured to convert post notifications from a forum or blog server into work items for distribution to an appropriate agent and forward agent responses to the forum or blog server as a responsive post.

Method to make a discussion forum or RSS feed a source for customer contact into a multimedia contact center that is capable of handling emails

Methods and apparatus are provided for maintaining state information in an event driven thin client environment. A server-based method is provided for updating a presentation in an event driven, thin client device, comprising the steps of detecting a new presentation event; and sending a notification call to the client device containing information related to the presentation event to be recorded in a data model on the client device. A client-based method is provided for updating a presentation in an event driven, thin client device, comprising the steps of receiving a new presentation event from an application controller on an application server; and updating a local data model on the client device with information related to the presentation event. In addition, the presentation on the client device can optionally be updated based on the information related to the presentation event.

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Milpitas, CA, United States of America

Moiz Raja