Bank of America Corporation

Mohammed Zubair Mohammed Ajmal

Udaya Kumar Raju Ratnakaram

Amit Mishra

Krithika Viswanathan

Ravisha Andar

Pravin Kumar Sankari Bhagavathiappan

Smruti Soumya Mishra

Rohit Anant Bansod

Chandra Chudeswaran Sankar

Methods for autocomplete-enabled complaint processing are provided. Methods may receive documents and extract terms from the documents. The documents may relate to previously stored complaints. Methods may map the terms to concepts. Methods may index the documents and mapped concepts within a search platform. Methods may receive and verify a request. Upon verification, methods may extract concepts from the request. Upon concept extraction, methods may generate a query. The query may include the one or more extracted concepts and/or any other suitable data from the request. The query may be transmitted to the search platform. The search platform may identify documents that match the request. The matched documents may be transmitted to a response generator. The response generator may utilize the extracted concepts and the identified documents to generate a response to the query. The response may be transmitted to the requestor.

Concept mapping for chat agent complaint processing

Apparatus and methods for remotely viewing and authenticating/validating the contents of a safe deposit box (or safe) are provided. The apparatus and methods may include a safe deposit box including a locking internal cavity, a camera, a weight sensor, a light, a control circuit, and a communication circuit. After receiving a request to view the contents and authenticating a user, the safe deposit box may take still or motion pictures of the contents and weigh the contents and send the results to the user or a server. If the contents of the safe deposit box have changed an alert may be sent to the user or a server.

Apparatus and methods for remote view of safe deposit box contents

Growing community of inventors

Chennai, India

Mohammed Zubair Mohammed Ajmal