Capital One Services, LLC

Mohammad Sorower

Arturo Hernandez Zeledon

Isha Chaturvedi

Md Arafat Hossain Khan

Methods and systems are presented for generating real-time dynamic conversational responses during conversational interactions using machine learning models based on historic intents for a plurality of users and user-specific interactions. The machine learning models comprise a neural network trained to select a first intent from a plurality of intents based on historic data accumulated prior to the conversational interaction and a neural network trained to select a first interaction-specific intent from a plurality of interaction-specific intents based on interaction-specific data for a user.

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McLean, VA, United States of America

Mohammad Sorower