Lyft, Inc.

Mohammad Ali Motie Share

Alex Collier Mazure

Jimmy Young

Kevin Wang

Mu Xia

Man Geen Harold Li

Bao Kham Chau

Humboldt Jayme Ramirez

The present application discloses an improved wait time optimization system, and corresponding methods and computer-readable media. According to disclosed embodiments, the wait time optimization system generates a customized wait time period for a provider computing device that has arrived at a pickup location associated with a matched transportation request. Upon the expiration of the customized wait time period, the wait time optimization system selectively enables a cancellation option for the provider computing device that enables a user of the provider computing device to cancel the transportation request, thereby releasing the provider computing device for a new transportation request match.

Optimizing provider computing device wait time periods associated with transportation requests

The present disclosure relates to systems, non-transitory computer-readable media, and methods for intelligently determining to assess (or not assess) a cancellation penalty and notifying a requestor device of such a penalty in response to either a requestor's selection to cancel a single transportation request for a requestor or a requestor's selection to cancel a shared-transportation request associated with multiple requestors. For example, the disclosed systems can generate conversion probabilities for a requestor reflecting if a cancellation penalty is assessed—and if the cancellation penalty is not assessed—for a cancellation of a transportation request for transport of a lone requestor. Based on the conversion probabilities, the disclosed systems customize a cancellation notice for a requestor device to either include or exclude the cancellation penalty. Additionally, or alternatively, in certain implementations, the disclosed systems generate a transportation efficiency metric for modifying a projected transportation route for a shared transportation to account for a cancellation of a shared-transportation request. Based on the transportation efficiency metric, the disclosed systems customize a cancellation notice for a requestor device to either include or exclude the cancellation penalty.

Intelligently customizing a cancellation notice for cancellation of a transportation request based on transportation features

Growing community of inventors

San Francisco, CA, United States of America

Mohammad Ali Motie Share