Hitachi, Ltd.

Mitsuhiro Nagata

Takashi Tameshige

Mineyoshi Masuda

Hideto Kurose

Yuichi Taguchi

Jun Mizuno

Junji Kinoshita

Taku Okamura

Shigeru Tachikawa

Keita Azuma

Yuji Hirose

An event monitoring system includes a processor and a storage unit. The storage unit holds an event message including a character string related to an event occurring in an information system and guide information including one or more guides. The guide includes a guide message including a predetermined character string, notified in response to the event, and information regarding a coping method for the event. The processor compares the event message and the guide, associates the guide with the event in a case where the guide further includes information for identifying a variable portion of the guide message and a portion other than the variable portion of the guide message coincides with a portion other than a portion corresponding to the variable portion in the event message, and receives an input of information indicating a correct answer of a guide to be associated with the event in a case where the guide does not include the information for identifying the variable portion.

Event monitoring system and event monitoring method

A technique for improving determination of handling of guides to events generated in an information system is provided. An event monitoring apparatus for monitoring an event including an event message indicated by a character string related to a phenomenon occurring in an information system includes a guide storage unit that stores a plurality of guides including guide messages indicated by a character string and indicating a method of handling the event and a threshold relating to similarity between the guide messages of the guides and event messages in association with each other; an event storage unit that records the event from the information system; and a guide provision unit that calculates the similarity between the event messages included in the event and the guide messages of the guide and associates a guide whose similarity exceeds a threshold with the event.

Event monitoring apparatus and event monitoring method

A management system constructs management information indicating that log chunks and issue chunks extracted from a first system managing log information and issue information output by a process related to a first team for a program to be developed are linked. The management system searches, from the management information, a log message group compatible with a designated log message group that is one or more log messages related to the issue by log pattern matching using the designated log message group in a case of receiving an inquiry with which the designated log message group is associated from the second system. The management system displays, on the second system, a response containing a handling method represented by handling method information corresponding to the found log message group.

Inquiry response system and inquiry response method

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Tokyo, Japan

Mitsuhiro Nagata