International Business Machines Corporation

Other

Mithkal M Smadi

Anthony Cappa Spielberg

Richard Francis Frankeny

Daniela Rosu

Gregory E Beers

George McNeil Lattimore

Robert Anthony Ross, Jr

Abhijit Bose

Winnie Wing-Yee Cheng

Nadeem Malik

Shang Qing Guo

Srikanth Govindaraj Tamilselvam

Steven Leonard Roberts

James Randal Moulic

Anuradha Bhamidipaty

Aliza Rivka Heching

Anshu Narendra Jain

Laura Zaihua Luan

Dennis Anthony Perpetua, Jr

Katherine June Pearsall

Jia Liu

Sang Kyum Kim

Dominic Joseph Schepis

Walid M Kobrosly

Jimeng Sun

John S Lechaton

Shaw-Ning Mei

Winnie W Cheng

David M Northcutt

Steven W Rohrssen

Padmanaban Sukhumaran

Chandra Kumar Velpuri

Sairam Jayaraman

An approach is presented for identifying related problem tickets in an information technology (IT) environment. A pattern of actions included in interactions with a computer program is determined to be effective at proactively preventing a problem in the IT environment based on a frequency at which user(s) performed the interactions which perform text and statistical analyses of content of historical problem tickets. A script based on the pattern of actions is generated. A root cause of the problem is determined based on the text and statistical analyses. Responsive to a receipt of a new problem ticket, the script is executed to automatically perform the pattern of actions. The new problem ticket is classified as being in a group of problem tickets which are related to the problem and included in the historical problem tickets. The new problem ticket is determined to specify the problem which has the root cause.

Leveraging user-to-tool interactions to automatically analyze defects in IT services delivery

Provided is a technology to scan a document for file attachments, generate alternative file names corresponding to a particular attachment, determine whether or not the particular file attachment is the latest version of a file or has a name and/for file path that could he confused with the name and/or path of another file. In the event one or more of the above conditions is met, techniques are also provided to verify that the file attachment is the desired file and, if necessary, to select an alternative file for attachment.

Reducing errors in sending file attachments

Dynamically aggregating data is provided. A server device receives a subscriber request for a report based on a subset of metadata contained in a data dimensions catalog. The server device analyzes data aggregation requirements from a plurality of data sources for the report based on the subset of metadata defined in the subscriber request. The server device generates a data access plan for movement of data from the plurality of data sources based on the data aggregation requirements for the report. Then, the server device executes the data access plan to fetch the data from the plurality of data sources based on the data aggregation requirements for the report.

Dynamic data aggregation from a plurality of data sources

An approach is presented for identifying related problem tickets in an information technology (IT) environment. User interactions with a computer program are stored. The user interactions include inputs to the computer program to search for problem tickets issued in the IT environment that have the same characteristics. One or more user interaction patterns within the user interactions are recognized. A user interaction pattern of the one or more user interaction patterns is selected based on an evaluation of effectiveness of each of the one or more user interaction patterns. Based on the user interaction pattern, a rule is generated for determining which problem tickets in the IT environment share a common characteristic. The rule is applied to additional problem tickets issued in the IT environment to identify which of the additional problem tickets share the common characteristic.

Leveraging user-to-tool interactions to automatically analyze defects in it services delivery

Aspects of the present invention dynamically reduce a frequency at which IT infrastructure automatically generates alerts. Historical data across a plurality of data sources in the IT infrastructure is analyzed. An opportunity to reduce the frequency at which the IT infrastructure automatically generates the alerts is identified. A new alert policy addressing the opportunity to reduce alert frequency is generated. An impact of the new alert policy on a set of predefined service level objectives (SLOs) and service level agreements (SLAs) is evaluated. The new alert policy is deployed in the IT infrastructure.

Reduction of alerts in information technology systems

A method for managing performance of an IT service delivery process to ensure the changes meet service performance objectives. Key performance metrics (KPIs) of a service delivery process are collected in a continuous manner at defined time intervals, both before a change to improve performance is applied to the process (baseline measurements) and after a change is applied to the process (post-change measurements). A process behavior graph is generated comprising each baseline and post-change performance measurement at the time interval collected, the time interval at which the change was applied to the process, and the performance objectives for the process. The graph is displayed to a user to enable the user to determine the impact the change has on the service delivery process in view of differences between the baseline and post-change performance measurements, and to determine whether the process meets performance objectives in view of the performance objectives.

Managing and monitoring continuous improvement in information technology services

The claimed subject matter comprises a technology to scan a document for file attachments, generate alternative file names corresponding to a particular attachment, determine whether or not the particular file attachment is the latest version of a file or has a name and/or file path that could be confused with the name and/or path of another file. In the event one of the above conditions are met, the technology provides the means for a user to verify that the file attachment is the desired file and, if necessary, to select an alternative file for attachment.

Embodiments may include connectors with discharge elements integrated into the connectors to interconnect conductors of a cable to attenuate or discharge an electrostatic charge built up on the conductors. In some embodiments, the conductors are momentarily connected to ground as the connector couples with another connector to interconnect a cable with, e.g., a computer. In further embodiments, the discharge elements interconnect the conductors of a cable to redistribute an electrostatic charge and thereby minimize the impact of a discharge when the cable couples with an electronic system such as a computer. Another embodiment comprises a male connector with discharge elements, which ground conductors of the cable as the cable is being inserted into the connector. The discharge elements are pushed out of the way of the conductors as the conductors couple with the connector.

Attenuation of an electrostatic charge on a cable prior to coupling the cable with an electronic system

Embodiments may include connectors with discharge elements integrated into the connectors to interconnect conductors of a cable to attenuate or discharge an electrostatic charge built up on the conductors. In some embodiments, the conductors are momentarily connected to ground as the connector couples with another connector to interconnect a cable with, e.g., a computer. The discharge elements interconnect the conductors of a cable to redistribute an electrostatic charge and thereby minimize the impact of a discharge when the cable couples with an electronic system such as a computer. Another embodiment comprises a male connector with discharge elements, which ground conductors of the cable as the cable is being inserted into the connector. The discharge elements are pushed out of the way of the conductors as the conductors couple with the connector.

Attenuate an electrostatic charge on a cable prior to coupling the cable with an electronic system

Methods and arrangements to methods and arrangements to attenuate electrostatic discharges of a cable are disclosed. Embodiments may include connectors with discharge elements integrated into the connectors to interconnect conductors of a cable to attenuate or discharge an electrostatic charge built up on the conductors. In some embodiments, the conductors are momentarily connected to ground as the connector couples with another connector to interconnect a cable with, e.g., a computer. In further embodiments, the discharge elements interconnect the conductors of a cable to redistribute an electrostatic charge and thereby minimize the impact of a discharge when the cable couples with an electronic system such as a computer. Another embodiment comprises a male connector with discharge elements, which ground conductors of the cable as the cable is being inserted into the connector. The discharge elements are pushed out of the way of the conductors as the conductors couple with the connector.

Methods and arrangements to attenuate an electrostatic charge on a cable prior to coupling the cable with an electronic system

Methods and arrangements to adapt an electronic system to attenuate electrostatic discharges of a cable as the cable is connected with a connector on the electronic system are disclosed. Embodiments may include an adapter to couple with a connector of an electronic system. The adapter may momentarily interconnect conductors of a cable with a selected conductor of the connecter to discharge to attenuate or discharge an electrostatic charge built up on the conductors of the cable. In some embodiments, the adapter includes a selector switch so the selected conductor can be selected based upon the electronic system. In other embodiments, the selected conductor is fixed.

Methods and arrangements for an adapter to improve electrostatic discharge protection

A method and circuit, for use with a parallel data bus of defined width, which provide a parallel data transmission and reception rate which is greater than the defined width of the parallel data bus. With respect to improving transmission, provided is a width-reduction circuit element, having at least two inputs through which are received a first set of parallel digital data signals and having one or more outputs through which are transmitted a second set of parallel digital data signals where the second set is both smaller than the first set and representative of the information contained within the first set. The one or more outputs interface with a parallel connector which is sufficient to form an operable connection with the parallel data bus of defined width. With respect to improving reception, provided is a width-expansion circuit element having one or more inputs through which are received a second set of parallel digital data signals and having at least two outputs through which are transmitted a first set of parallel digital data signals where the first set is both larger than the second set and representative of information encoded within the second set. The one or more inputs interface with a parallel connector sufficient to form an operable connection with the parallel data bus of defined width.

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Round Rock, TX, United States of America

Mithkal M Smadi