Wells Fargo Bank, N.a.

Bank of America Corporation

Misty Ritchie

Agus Sudjianto

Daniel Kern

Peter C Richards

Matthew R Quinn

Qiyi Lu

John M Douangdara

Kristin L Knittie

Karl R Johnson

Shad K Martin

An example computing system receives annotation data associated with a plurality of customer communication messages is described. The computing system generates, for display on each of a plurality of reviewer computing devices, an annotation interface through which each reviewer may input annotation data associated with an assigned subset of the plurality of messages. The annotation data may include data indicative of whether the message includes a complaint. An annotation process may include receiving annotation data associated with the message from a first reviewer and a second reviewer, and determining whether the annotation data received from the first reviewer and the annotation data received from the second reviewer are in agreement. If not, the annotation process may further include receiving annotation data associated with the message from a third reviewer, wherein the third reviewer has a higher reviewer permission level than both the first and the second reviewer.

Computing system for data annotation

The innovation disclosed and claimed herein, in one aspect thereof, comprises systems and methods of managing regulatory questions. The systems and methods receive a question having words and phrases. The systems and methods identify keywords in the question using a knowledgebase. The systems and methods determine closely related questions based on the identification, the closely related questions having answers associated with each question of the closely related questions. The systems and methods perform machine learning on the answers of the determined closely related questions.

Identification and management of frequently asked questions

A method for anti-money laundering surveillance may include analyzing transaction data based on a group that may include at least one of peer comparison, expected level of activity and debit/credit flow through. The method may also include generating an alert in response to one or more predetermined results from the analyzing.

Method and system for anti-money laundering surveillance

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Scottsdale, AZ, United States of America

Misty Ritchie