At&t Intellectual Property I, LP

Ming-Chin Lu

Hossein Eslambolchi

John McCanuel

Roger B Aboujaoude

Sorabh Saxena

Jamie Montero

In accordance with a method of managing work flow, tasks associated with a telecommunications service order from a plurality of worklists of computing source systems are merged into a merged worklist. Each computing source system maintains a respective worklist that includes a task associated with the service order. The tasks of the service order in the merged worklist are prioritized into a prioritized sequence to be completed on a work-when-ready basis. An error in completion of a task associated with a worklist of a source system is detected and a new task to correct the detected error is generated. Further, the worklist of the source system associated with the detected error is updated with the new task and the new task is integrated into a proper position of the prioritized sequence in the merged worklist in accordance with the work-when-ready basis.

Worklist integration of logical and physical tasks

A method and system of managing work flow in provisioning service orders is provided, particularly telecommunications service delivery orders, where each service order may include of tasks from different worklists from different sources. The method includes merging the worklists and prioritizing tasks in accordance with work-when-ready work flow. The merged worklist provides an end-to-end view on a graphical user interface of all tasks pending to provision each service order. A change of status of a task results in automatically updating both the native and merged worklists. When a task is completed on the native system, the task is automatically deleted from both worklists. Selected search criteria and sorting fields may be used to narrow the displayed results. New tasks created by exceptions are inserted appropriately into the active worklist. The method eliminates the need for a user to log onto different systems to manually prioritize tasks.

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Holmdel, NJ, United States of America

Ming-Chin Lu