International Business Machines Corporation

Min Yin

Shumin Zhai

Barton Allen Smith

Jeffrey William Nichols

Jeffrey Scott Pierce

John Joseph Barton

Disclosed are embodiments of a system and method for automating the exchange of information between the multiple personal computerized devices of an entity so as to provide context for communications, such as incoming and/or outgoing telephone calls, with other entities. The system and method associate one entity with multiple devices. Communications over a device (e.g., one of the various types of telephones) are tracked. Then, for a given communication, an identifier (e.g., a caller ID from an incoming telephone call) is communicated to at least one other device. The other device performs a local and/or internet search for information associated with that particular identifier. The retrieved information is then displayed so as to provide the entity with essentially instantaneous context for the given communication. The system can be implemented using client-server network technology or, alternatively, using point-to-point communication technology.

System and method for providing awareness of and context for phone conversations across multiple personal devices

An embodiment of the present invention is a method for server side integration of communication devices and the general purpose PC of the same user through a computer network wherein no physical connection is required between the PC and the communication device. The user registers with PnC (phone and computer) server for subscribing to one or more PnC services such as drop-to-call, conference-call-dropping service, webpage sharing, caller kaleidoscope etc., via user interface of communications device and/or PC. Various features for subscribing and unsubscribing to services are provided along with authenticating the user using the name and the phone number of the user while registering with the server.

Delivering unified user experience by automatically teaming up information appliances with general purpose PC through internet

An interactive visual menu system seamlessly integrates an interactive visual menu with an audio menu provided in an interactive voice response system. The system augments a voice menu by displaying the content of the voice menu to a caller. The system assumes that the caller is placing a call near an interactive device such as a computer and the user is logged onto the interactive device using, for example, instant messaging. The system 'pushes' a graphical menu through the Internet onto the interactive device. Display of the graphical menu is synchronized with the audio menu. The caller selects the desired choices either by pressing the phone keypad or by clicking on graphical menus on the interactive device; both voice and visual information are updated accordingly.

System and method for seamlessly integrating an interactive visual menu with an voice menu provided in an interactive voice response system

One embodiment presented herein comprises a method of establishing at least two simultaneous forms of communication between at least two entities. The method can use a service to facilitate the communication or the entities can establish communications on their own (or one entity could be establishing multiple forms of communication with a service). One embodiment begins by connecting one of the entities to a service. The service is then used to establish an initial communication form between the entities. Alternatively, if a service is not used, the entities can establish the initial communication themselves. Next, a list of alternative communication forms that are possible between the entities is created. This list can be prioritized according to a number of different parameters. This list can be created using a previously established database maintained by the service or can be created by the entities themselves as they communicate over the initial communication channel. The alternative communication forms are tested (potentially in priority order) by the service and/or the entities. After or during the testing, the method establishes at least one additional communication form between the entities from the alternative communication forms that passed the testing, such that the entities simultaneously communicate over the initial communication form and the additional communication form.

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Sunnyvale, CA, United States of America

Min Yin