Microsoft Technology Licensing, LLC

Mikhail Birman

Imran I Qureshi

Charles Reeves Little, Ii

Deepak Vijaywargi

Jason C Fluegel

Yicheng Tao

Ryan S Panchadsaram

Justin B Voskuhl

Shashank Singh

Techniques and technologies for caller assistance systems are described. In at least some embodiments, a system comprises: a processing component; and a caller assistance engine configured to receive a request from a calling device; select a menu execution path associated with the request, the menu execution path defining one or more operations to be performed to achieve an intent of the request; execute the menu execution path including execute the one or more operations to be performed to achieve the intent of the request; determine whether the intent of the request has been achieved; and when the intent of the request has been achieved, connect the calling device with the intent of the request or provide an alert to the calling device that the intent of the request has been achieved.

Caller assistance system

Various embodiments dynamically generate relevant items for a user based on a user's location and an item's popularity. In at least some embodiments, a probability component generates a ranked list of items that are relevant to users at a particular location using probability data associated with the list of items and the particular location. The probability data is based on user selections of items in the list of items.

Dynamic generation of relevant items

An application providing a common interface allowing access and login to a electronic mail system and instant messaging system. The application allows responding to an email using an instant message, replying to an instant message using an email, sending and receiving both email and instant messages from one application, sending email attachments instantly, and displaying presence information for the user, user email contacts and user messenger contacts. Alerts are provided for both emails and instant messages received. The inbox views can automatically be refreshed when a user receives new email. An interface is provided to convert multiple email contacts into messenger contacts. The system can be used with both local messenger clients and browser based IM clients.

Integrated electronic mail and instant messaging application

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San Francisco, CA, United States of America

Mikhail Birman