Aspect Software, Incorporated

Rockwell Electronic Commerce Technologies, LLC

Rockwell Electronic Commerce Corp.

Mike Peters

Anthony J Dezonno

Eric James

Nayel Saleh

David A Funck

Jeff Hodson

Dave Mosquera

Craig R Shambaugh

Robert Beckstrom

Mike Hollatz

Carlo Bonifazi

Dave Wesen

Joseph Bloom

Mary Ellen Moser

Mark Powers

Mike Sheridan

A method and apparatus are provided for distributing Internet calls by an automatic contact distributor. The method includes the steps of receiving a Session Initiation Protocol INVITE by the automatic contact distributor that identifies an Internet call to be established with a client, selecting an agent to handle the Internet call and exchanging call information between the client and the selected agent through a buffer server.

IP ACD using SIP format

A method and apparatus are provided for routing a plurality of different types of Internet messages within a host to a plurality of agents. The method includes the steps of determining the message type of each of the plurality of different types of Internet messages and inserting a message type identifier into a packet of each message type of the plurality of different message types. The method further includes the steps of routing the packets to an Internet message distributor and distributing the messages within the Internet message distributor to the plurality of agents based upon the inserted message type identifier.

Contact identifier for message types

A method and apparatus are described for providing a graphical user interface for a plurality of users under a predetermined format substantially controlled by an employer of the plurality of users. The method includes the steps of disposing a proxy server between the plurality of users and an information resource used by at least one user of the plurality of users and converting information exchanged between the predetermined format substantially controlled by the employer of the user and a predetermined format of the information resource.

GUI for organizational environment

Growing community of inventors

Downers Grove, IL, United States of America

Mike Peters