International Business Machines Corporation

Mike A Marin

Mimi Phuong-Thao Vo

Michael G Winter

Daniel S Whelan

Alan F Babich

Segev Eliezer Wasserkrug

Sergey Zeltyn

Alan T Yaung

Michael Masin

Xin Feng

Dagan Gilat

Cynthia Marie Roberts

A case creation event originating from an external content repository is detected by a processor executing an inbound event handler of a distributed integration framework that integrates a case management system with the external content repository. The case creation event is configured by the distributed integration framework to cause creation of a case within the case management system. The inbound event handler instructs the case management system to create the case within the case management system. An outbound event handler of the distributed integration framework instructs the external content repository to create a proxy case to remotely represent the case created within the case management system.

Case management integration with external content repositories

Provided are techniques for synchronization. In response to an event that modifies a real object at a first content management system, another event is triggered to perform an action to modify a corresponding proxy object at a second content management system. In response to an event that modifies a real object at the second content management system, another event is triggered to perform an action to modify a corresponding proxy object at the first content management system.

Use of proxy objects for integration between a content management system and a case management system

Provided are techniques for storing at least one checklist object that includes one or more placeholders that each are associated with an object stored and managed by a content management system, receiving an indication that a new content object has been created in the content management system or that an existing content object has been modified or has reached a certain status in the content management system, in response to determining that the new content object or the change in the status fulfills one or more placeholders, marking each of the one or more placeholders as fulfilled, and indicating that the checklist object is complete when the one or more placeholders have been fulfilled.

Content management checklist object

A method and computer program product for generating a three-dimensional virtual reality environment from a business process model in a computer system are provided. The method includes analyzing a business process model to identify a plurality of activities and at least one transition criterion between the plurality of activities, where the business process model is unbounded to a physical implementation. The method also includes transforming the business process model into a three-dimensional virtual reality environment with virtual physical constraints, including a plurality of virtual rooms representing the plurality of activities and one or more virtual access points to the virtual rooms representing the at least one transition criterion. The method further includes outputting the three-dimensional virtual reality environment.

Generation of a three-dimensional virtual reality environment from a business process model

A novel and useful system and method of decentralized decision-making for real-time scheduling in a multi-process environment. For each process step and/or resource capable of processing a particular step, a service index is calculated. The calculation takes into account several measures, such as business level measures, operational measures and employee level measure. The decision of which process step a resource should next work on or what step to assign to a resource is based on the service index calculation and, optionally, other production factors. In one embodiment, the resource is assigned the process step with the maximal service index. Alternatively, when a resource becomes available, all process steps the resource is capable of processing are presented in order of descending service index. The resource then selects which process step to work on next.

Resource optimization for real-time task assignment in multi-process environments

Techniques allow for communication with and management of multiple external components. A component manager communicates with one or more component adapters. Each component adapter communicates with an external component and is able to call the methods, functions, procedures, and other operations of the external component. The component manager associates these external operations with local operations, such that an application may use local operation names to invoke the external operations. Furthermore, the component manager has component definitions and operation definitions that describe the component adapters and operations, including input and output parameters and the like. The component manager is able to receive a group of data including a local operation and a list of input and output parameters and determine from the foregoing information which external operation to call and which component adapter has access to the external operation.

Component integrator

System and method allow for communication with and management of multiple external components. A component manager communicates with one or more component adapters. Each component adapter communicates with an external component and is able to call the methods, functions, procedures, and other operations of the external component. The component manager associates these external operations with local operations, such that an application may use local operation names to invoke the external operations. Furthermore, the component manager has component definitions and operation definitions that describe the component adapters and operations, including input and output parameters and the like. The component manager is able to receive a group of data including a local operation and a list of input and output parameters and determine from the foregoing information which external operation to call and which component adapter has access to the external operation.

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Laguna Hills, CA, United States of America

Mike A Marin