Microsoft Technology Licensing, LLC

Mickey Monaghan

Justin Michael Maguire

Ankur Chavda

Thomas S Bouchard

Joseph M Fletcher

Lola Jacobsen

Mark Burrell

The method and system guides a user to easily and effectively communicate with a potential recipient via an integrated communication server. The integrated communication server will track and aggregate user presence information about the potential recipient. The aggregated user presence information includes the current state, activity, and/or availability of the potential recipient. The integrated communication server dynamically analyzes and compares the aggregated user presence information with user preference information of the potential recipient in order to identify an appropriate communication method. The identified appropriate communication method is published to the user indicating that it has a great likelihood of reaching the potential recipient successfully in the right way at the right time.

Dynamic information publication enabling direct access to a preferred communication channel connection in integrated communication server

A relationship engine provides for the management of relationship information between entities. The relationship information indicates the level (or degree) of relationship between an entity and another entity or entities. The relationship engine allows applications to access the relationship information that is being managed by the relationship engine. For example, when an application needs to process an interaction between one entity and another entity, the application can query the relationship engine for the relationship between the entities. The application can then base its processing behavior at least in part on the relationship information obtained from the relationship engine.

Relationship-based processing

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Issaquah, WA, United States of America

Mickey Monaghan