Evercom Systems, Inc.

Michelle L Davis

Luke Keiser

Richard Falcone

Robert L Rae

Lee R Johnson

Randy Hoffman

Marc Hite

Rajesh R Hingoranee

James E King

Systems and methods for the dissemination of information from a controlled environment facility employ facility information management functionality managing resident information and facility information, and call manager functionality selectively providing at least a portion of the resident information and/or the facility information to an outside party in an automated manner. The invention may employ outgoing IVR functionality to provide select portions of the resident information in response to the call manager recognizing that a call is a first call by a resident, or a first call to a particular telephone number by a resident. The invention may manage information related to providers of services or goods for residents of a facility, provide an outside party this information, and notify a selected provider of selection of that provider by the outside party to provide goods or services for a resident.

Systems and methods for management and dissemination of information from a controlled environment facility

Disclosed are systems and methods which provide for processing of calls by determining when a called number is associated with telephone having a portable interface and providing call processing adapted for addressing issues associated with a portable interface. Call processing may provide for point of demand processing of calls to facilitate completion of calls in real-time, even when such calls are directed to a wireless telephone, a telephone for which LNP has been utilized, or other telephone having a portable interface. If an appropriate relationship has not been already been established for facilitating a call to a telephone having a portable interface, embodiments operate to establish such a relationship. When it is determined that a called number is associated with telephone having a portable interface, embodiments operate to invoke rating schemes appropriate to the called number, possibly including flat rate schemes and rating determined using current location determination.

Systems and methods for processing calls directed to telephones having a portable interface

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Plano, TX, United States of America

Michelle L Davis