Intuit, Inc.

Michelle D McAlister

Bennett R Blank

David Jeffrey Snow

Methods, systems, and articles of manufacture for analyzing behavior of Internet forum participants. Various embodiments comprise receiving or retrieving information or data of a particular post of interest and other information or data relating to the first post or the Internet forum; analyzing the data or information received or retrieved to determine the behavior of the user who initiated or created the post; determining whether the particular post is of interest; and determining user behavior patterns. Some embodiments may also comprise determining or identifying one or more actions for the behavior of the user or determining or predicting likely effects of the particular post on the Internet forum. In some embodiments, the method or the system presents a report or recommendation to a moderation team for review, approval, or decision.

Methods, systems, and articles of manufacture for analyzing behavior of internet forum participants

A technique for modifying a user experience associated with a software product is described. During this modification technique, behavioral metrics that are associated with a user's emotional state are collected while the user is using the software product. For example, the behavioral metrics may include: usage patterns, user gestures and/or user tactile inputs. Furthermore, using the collected behavioral metrics, the user's emotional state is determined. Then, the user experience is modified based on the determined emotional state.

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San Diego, CA, United States of America

Michelle D McAlister