Bank of America Corporation

Disney Enterprises, Inc.

Virgin Cruises Intermediate Limited

Michelle Bentubo

Christian Mande

Anne Price

Ryan Michael Furey

Mark Williamson

Brendan Watkins

Alison Pearce

John M Padgett

Harold J Kennedy

Seth T Abbe

Andrew Pierce Schwalb

Zachary R Merritt

Francis G Farro, Ii

Vijay Achanti

Elizabeth Anne Price

Debashis Choudhury

Therese J Willis

The disclosed embodiments relate to a computer implemented recommender system/method which enables the computer to provide more 'emotionally' relevant/connected, and therefore more likely to be successful, recommendations while minimizing dependency on historical data as well susceptibility to bias, e.g. monetary and/or sponsor based. The disclosed embodiments segment a target set of known users into groups based on similar characteristics and then associate each group with one or more unique sets of affinities derived from the social media interactions of a general population having similar affinities. Similarly, a unique set of affinity characteristics is derived, and stored in a data structure, for each of a set of recommendations. The unique sets of affinities associated with the groups are compared with the set of affinity characteristics associated with each recommendations to derive a subset thereof relevant to the users of the particular group.

Systems and methods for computer generated recommendations with improved accuracy and relevance

A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.

Automated device assistance

An apparatus for invoking a degraded mode architecture is provided. The apparatus may include a desktop application, a branch processor, and/or a data center. The branch processor may be in communication with the data center and the desktop application. The branch processor may transmit activities that occurred in the branch processor and the desktop application to the data center. During a termination of communication between the data center and the branch processor, the branch processor may save branch processor activities and desktop application activities. After the termination of communication, the branch processor may transmit the saved activities to the data center. In addition, many components which may be found on the desktop application may also be found on the branch processor. This may enable the branch processor to perform the desktop application capabilities when there is a termination of communication between the desktop application and the branch processor.

Method and apparatus for invoking a degraded mode architecture

A centralized currency delivery system is provided. The system may include two or more transaction stations. Each transaction station may be deployed in a banking center. A banking transaction may be initiated using the transaction stations. Each transaction station may not able to process paper items. The system may include a shared resource. The shared resource may include a shared cash recycler. The shared cash recycler may receive banking transaction information from the transaction stations. Based on authentication information presented at the shared cash recycler, the shared cash recycler may complete the banking transaction initiated at the transaction stations. The shared cash recycler may include two or components that are dedicated to a received banking transaction. The components may remain dedicated to the banking transaction until the banking transaction is completed. Entitlements associated with a transaction station may control use of the components.

Pooled currency delivery system

A system for performing airport security screening of carry-on bags and other separately scanned carry-on items such as electronics. The system includes a number of airport divestment and luggage carts. Each of the carts includes a frame with a lower support for receiving carry-on luggage, and the frame further supports security bins for receiving separately scannable items (such as a computing device). The system includes a 3D scanner scanning items passed through a scanning tunnel. The system also includes a conveyance system engaging the carts and transporting the carts through the scanning tunnel for 3D scanning, with such scanning including the carry-on luggage and the separately scannable items in bins. Typically, the frame of each of the carts is formed of one or more non-metallic materials and is non-collapsible. Further, the carts may be oriented to be upright during transportation through the scanner.

Airport security screening system and method

An airport cart adapted for carrying carry-on luggage and personal items divested prior to a security check point. The cart includes a lower luggage tray or shelf, and a pair of vertical supports extends upward from a rear portion of this tray or a horizontal portion of the cart frame. The cart may have dual handles extending rearward in a space-apart manner from the vertical supports such that the handles are parallel to each other and do not block vertical loading of the luggage tray. The cart includes one, two, or more storage or security screening bins that are affixed to or detachably mounted on the vertical supports or the handles. One or more of the storage bins may be compatible with conventional airport screening bins. The bins are horizontally offset from the luggage tray and each other to facilitate unobstructed 3D screening of bags and items in the bins.

Airport divestment and luggage cart

A system for performing airport security screening of canyon bags and other separately scanned carry-on items such as electronics. The system includes a number of airport divestment and luggage carts. Each of the carts includes a frame with a lower support for receiving carry-on luggage, and the frame further supports security bins for receiving separately scannable items (such as a computing device). The system includes a 3D scanner scanning items passed through a scanning tunnel. The system also includes a conveyance system engaging the carts and transporting the carts through the scanning tunnel for 3D scanning, with such scanning including the carry-on luggage and the separately scannable items in bins. Typically, the frame of each of the carts is formed of one or more non-metallic materials and is non-collapsible. Further, the carts may be oriented to be upright during transportation through the scanner.

Growing community of inventors

Orlando, FL, United States of America

Michelle Bentubo