Qualtrics, LLC

Michel Feaster

Evan Reynolds

Shankar Balakrishnan

The present disclosure relates to systems, non-transitory computer-readable media, and methods for determining (and performing) system actions for particular users in response to real-time events based on the real-time event, an attribute of a user profile, and a journey state of the particular user on an experience journey. More specifically, in one or more embodiments, the disclosed systems respond in real-time utilizing both real-time data and batch data from a variety of disparate computing systems. To illustrate, in some embodiments, the disclosed systems detect a real-time event and identify an attribute of a user profile corresponding to the real-time event. In proximity to detecting the real-time event, the disclosed systems identify a journey state for the user profile along an experience journey. Based on the real-time event, the attribute of the user profile, and the journey state, the disclosed systems can dynamically determine system action.

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Seattle, WA, United States of America

Michel Feaster