Unify Gmbh Co. Kg

Siemens Aktiengesellschaft

Ringcentral, Inc.

Siemens Enterprise Communications Gmbh & Co. Kg

Michael Volkmann

Claus Rist

Martin Glaser

Michael Willmann

Otto Schröter

Stephan Schaumburg

In a telecommunication system comprising multiple switching nodes () having a respective local server (C, C, C) and associated terminals (D, D, D, D) located within a network and a central DSS server (DSS) for controlling the telecommunication system by using a general switching protocol, the terminals (D, D, D, D) of a switching node () are controlled by the local server (C, C, C) under a local protocol comprising control commands for node-internal call pickup. The pickup of a call directed from a third terminal (D) to a first terminal (D) assigned to a first switching node () through a second terminal (D) assigned to another, second switching node () occurs across nodes by using the general switching protocol through transferring the control commands provided in the local protocol for call pickup to the general switching protocol and providing them across nodes through the central DSS server (DSS) to the multiple switching nodes () located within the network, and converting the registration of a terminal (D, D, D, D) for call pickup provided in the local protocol to the general switching protocol and forwarding it to the central DSS server.

Method for establishing a telecommunication connection in a telecommunication system and telecommunication system

A computer implemented method can include sending additional information concerning an upcoming event to a conversion unit for generation of an appointment reminder for the upcoming event that is to be sent to one or more endpoints. A telecommunication platform can process the appointment reminder to send a visual and/or audible signal to a user via one or more endpoint devices so that the reminder can be processed and responded to via at least one of the endpoint devices.

Method for automatically transmitting an imminent event via an interface to a terminal point associated with a user, and a conversion device designed therefor

A method of monitoring of monitor objects in a computer-integrated telecommunications environment can include, at an initial start-up phase: upon a first-time establishment of an association between a first computing device and a switching device using a communication link, sending a first message from the first computing device to the switching device to request an identification for all monitor objects that are to be monitored by the first computing device; and in response to the first message, sending a second message from the switching device to the first computing device. The second message can refer to a third message to follow. The third message can be sent from the switching device to the first computing device that refers back to the second message and includes a list of all monitor objects allocated to the first computing device.

Method, apparatus and system for method for start-up of monitoring of monitor objects in a computer-integrated telecommunications environment

In a telecommunication system comprising multiple switching nodes () having a respective local server (CCC) and associated terminals (DDDD) located within a network and a central DSS server (DSS) for controlling the telecommunication system by using a general switching protocol, the terminals (DDDD) of a switching node () are controlled by the local server (CCC) under a local protocol comprising control commands for node-internal call pickup. The pickup of a call directed from a third terminal (D) to a first terminal (D) assigned to a first switching node () through a second terminal (D) assigned to another, second switching node () occurs across nodes by using the general switching protocol through transferring the control commands provided in the local protocol for call pickup to the general switching protocol and providing them across nodes through the central DSS server (DSS) to the multiple switching nodes () located within the network, and converting the registration of a terminal (DDDD) for call pickup provided in the local protocol to the general switching protocol and forwarding it to the central DSS server.

The present invention relates to method of monitoring of monitor objects in a computer-integrated telecommunications environment. The method comprises, in an initial start-up phase: &#x2014;upon a first-time establishment of an association between a first computing device () and a switching device () using a communication link, sending a first message (A) from the first computing device () to the switching device () to request an identification for all monitor objects that are to be monitored by the first computing device (); &#x2014;in response to the first message (A), sending a second message (B) from the switching device () to the first computing device (), the second message (B) referring to a third message (C) to follow; &#x2014;allocating monitor objects which the first computing device () is to monitor; and &#x2014;sending the third message (C) from the switching device () to the first computing device (), the third message (C) referring back to the second message (B), and as a single message including a list (deviceList) of all monitor objects allocated to the first computing device () for monitoring, wherein the list includes a parameter block for any allocated monitor object, said parameter block including information for enabling monitoring of the respective monitor object at the first computing device (). The method may be adapted for additionally including one or more second computing devices () for monitoring. The invention also refers to an apparatus and a communication system adapted for implementing the method.

Method apparatus and system for method for start-up of monitoring of monitor objects in a computer-integrated telecommunications environment

A method for optimum utilization of a queue for calls is provided in a telecommunication system and is controlled by an application, as well as an appropriate telecommunication system. Each call that is in the queue has a particular queue property and can be assigned to an agent, to a two-way announcement that is played by an announcement memory and that is capable of interaction with a call, or to remain in the queue. The method is distinguished in that a call assigned to a two-way announcement is allocated a parameter that causes the queue property of the call to be retained.

Method for optimal utilization of an application-controlled queue for calls that is provided in a telecommunication system

A method for establishing a telecommunications link (C, C, C) for a user to whom a first communications terminal is allocated. According to said method, an allocation information is made available to a control program running on a server for establishing the telecommunications link in which information a first allocation is defined for the first communications terminal as specified by the user. The first allocation can define an allocation of a second communications terminal to the first communications terminal. The telecommunications link can be established in accordance with the first allocation, using the second communications terminal instead of the first communications terminal. The allocation information can include a second allocation by which the first communications terminal can be signaled as being the only terminal used by the user in the established telecommunications link.

Method and system for establishing a telecommunications link

Disclosed is a method for establishing a telecommunications link (C, C, C) for a user to whom a first communications terminal (D) is allocated. According to said method, an allocation information is made available to a control program () running on a CTI server () for establishing the telecommunications link (C, C, C), in which information a first allocation () is defined for the first communications terminal (D) as specified by the user, said first allocation defining an allocation of a second communications terminal (D, D) to the first communications terminal (D). The telecommunications link (C, C, C) is established by the control program () in accordance with the first allocation, using the second communications terminal (D, D) instead of the first communications terminal (D). The method is characterized in that in the allocation information a second allocation () is defined, by which the first communications terminal (D) is signaled to the control program () as being the only terminal used by the user in the telecommunications link established (C, C, C). The invention further provides a corresponding system.

Method and system for establishing a telecommunications link in accordance with allocation information

The invention relates to a method for establishing a telecommunications link (C, C, C), controlled by a control program (), with a second communications terminal (D), according to which a CTI service is made available to the first communications terminal () by a CTI server () in a CTI domain allocated to said CTI server (), and the second communications terminal (D) is located outside the CTI domain and by way of a proxy (Trk) situated within the CTI domain is linked to the CTI server (). The control program () is linked to the CTI server () by way of an intermediate functional unit (). The intermediate functional unit () signals to the control program () that the second communications terminal (D) instead of the proxy (Trk) is linked into the established telecommunications link (C, C, C) as the telecommunications terminal. The intermediate functional unit () instructs the CTI server () to carry out the CTI service on the proxy (Trk) in accordance with the control program (). Furthermore, an intermediate functional unit (extra domain device, CSP) can be implemented as additional server or middleware. The invention further provides a corresponding system.

Method and system for establishing telecommunications links

There is described a method of sending CTI messages in a communications system. The method comprises assigning to each of a plurality of CTI messages a priority indicator selected from a plurality of different priority indicators, sending the plurality of CTI messages from a queue formed by the CTI messages such that the time interval between two messages sent from the queue depends upon the priority indicator assigned to the first of the two messages to be sent, whereby the time interval between messages being sent from the queue may vary.

Method of sending CTI messages in a communication system

To provide CTI services or features via a communication channel having a plurality of communication connections, after communication of a request for a CTI service or feature for a selected communication connection, an assignment between a device ID, a connection ID and the requested CTI service or feature is established. A control sequence for setting the requested CTI service or feature is invoked, specifying an assignment identifier designating the assignment between the device ID, the connection ID and the requested CTI service or feature as the transferred parameter. The control sequence invoked is processed with evaluation of the assignment identifier to provide the requested CTI service or feature.

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Herdecke, Germany

Michael Volkmann